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Telephony and IS&T Human Resources and Administrative Services

Overview

Telephony Services exists to provide robust, reliable and cost effective telephone services (voice, voice mail, conference calls, etc.) to the MIT community. Ongoing/recurring activities include maintenance, repair, and documentation of the telephone infrastructure including the 5E switch, handling customer requests for moves, adds, changes, repairs, as well as billing questions, scheduling the audio-bridge, and providing MIT directory assistance.

IS&T Human Resources and Administrative Services exists to provide quality financial, site and human resources services to IS&T staff, particularly the IST Leadership Team. Financial services include preparation of quarterly forecasts, monitoring and reconciling expenses. Human Resources and Administrative Services include site maintenance, scheduling meetings and trips, arranging events, coordinating office moves, receptionist, assistance with hiring, terminations (including layoffs), employee relations, staff development, and organizational design.

Director and Teams

Allison Dolan, Director

Human Resources and Administrative Services

Telephony Services

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