Hours and Contact Information

Helpful Links

  

Telephone Support Services

Telecommunications at MIT

Telephone Repair Help Desk Team

Hours and Contact Information

• Telephone repair: x3-HELP (617.253.4357)
• Email: 3help@mit.edu
• Hours: Monday through Friday 8:00 AM until 5:00 PM
  In case of emergency or for problems occurring during off-hours or holidays: Call the Telephone Repair Help Line for instructions: x3-HELP (617.253.4357)

The Telephone Repair Help Desk assists with repair of:

• Telephones
  • equipment -- analog and digital (ISDN)
  • features, using
  • lines
• Wire and cable
• Circuits -- Card readers, vending machines, cash registers
• Jacks
• Wire and cable

Have the following information ready before contacting the Help Desk:

• Detailed description of the problem
• Model number of telephone
• Primary number of the defective phone or line
• Exact location of the defective phone or line
• Contact number or email where you can be reached (or can receive a message)

Helpful Links

• Frequent Telephone Repair Reports and Fixes
• Telephone Features Guide -- call waiting, call forwarding, conference calls
• Stock answers
  • Telephone
  • Voice Mail
• Telecommunications at MIT

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