Overview

Team Members

Contact Information

Customer Services Offered

Additional Links

  

Telephone Support Services

Telephone Operators Team

Overview

The telephone operators run the MIT Campus Switchboard serving faculty, staff and students. They will connect you to a specific person or department located on campus. Additionally, they can refer telephone extensions, addresses, fax numbers and assist with the setting up of audio bridges and conference calls. You may also look up people in the MIT Community by searching the MIT Online Directory.

Team Members

• Diane Catalano
• Nancy Harney
• Thomas Manning
• Joanne Williams

Contact Information

• Main switchboard number
  • from an MIT telephone: 0
  • when dialing off campus: 617.253.1000
• Email: tele-info@mit.edu

Hours of switchboard operation: 8:00 A.M. to 5:00 P.M. Monday through Friday (excluding holidays).

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Customer Services Offered

• NameConnector Service : voice-activated, telephone auto-attendant
• MIT Employees can reserve a designated 6, 12, or 18 port Meet-Me Conference Bridge, called Audio Bridges
• Conference Calls
• Assistance with Annoyance Calls
• Regular and Wireless Headset Referrals
• Explaining Telephone and Voice Mail Features

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Additional Links

• Dialing Instructions
  • MIT Telephones
  • Student telephones: Campuslink
• List of Tie Lines
• Map of Campus
• MIT Online Directory
• Online Directions to Campus
• Recorded Directions to Campus: 617.253.6311
• Telephone Features
• Emergency Services and Phone Numbers
• Verizon SuperPages: online directory

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