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Telephone Support Services: Site Map

Dialing

Dialing Instructions
MIT Business Telephone Dialing Instructions
Student Dialing Instructions [Adobe Reader required]

Directory Assistance
Auto-attended switchboard: NameConnector Service

Calling Departments at MIT
Conference Calls: Operator-assisted
Conference Calls: 3-way Conferences
Direct-dial Tie Lines
Online Directory
Operator Assistance
MIT Telephone Numbers and Exchanges

Features

Analog (Student) Telephone Features
MIT Digital (ISDN) Telephone Features
Digital (ISDN) Telephone User Guide
Call Forwarding
Putting Calls on Hold
Speed Dialing
Transferring Calls
Display Codes
Conference Calls: Operator-assisted
Conference Calls: 3-way Conferences
Dialing Instructions: MIT Digital (ISDN)
Dialing Instructions: Student Analog [Adobe Reader required]
Telephone Classes of Service
Video Conferencing


Voice Mail

Activating Voice Mail/Setup
Initializing Your Mailbox
Forwarding Calls to Voice Mail

Help/Repair
Repair: Business Voice Mail
Repair: Student Voice Mail
Voice Mail User Guide
Voice Mail Stock Answers

Rates
Rates and Pricing
Billing Contacts

Help

Telephones
Telephone Support Contacts
Telephone Repair and Assistance
Digital (ISDN) Telephone User Guide
Telephone Stock Answers
Telephone Repair and Assistance
Solutions to Frequent Repair Reports
Telephone Harassment Issues
Telephone services status: 3DOWN 

Training
Onsite Telephone Instruction
IS&T Computer Training

Voice Mail
Voice Mail Installation and Repair
Voice Mail User Guide
Voice Mail Stock Answers
Student Voice Mail

Maintenance

Telephones
New Installations, Changes to Existing Service
Telephone Repair and Assistance
Student Telephones
Circuits
Jacks
Cellular Telephones
Pagers

Voice Mail
MIT Business Voice Mail
Student Voice Mail



Equipment

Explanation of Services Offered
Telephone and Accessory Pricing
TDD/TTY Equipment

Ordering and Repairing
Digital (ISDN) Telephones: Order | Repair
Student Telephones: Order and Repair
Cellular Telephones: Order and Repair
Pagers: Order and Repair
Handsets, Headsets: Order | Repair
Shoulder Rests: Order and Repair
Telephone Cords: Order | Repair
Calling Cards
Getting a Fax or Modem Analog Line

Pricing

One-time Charges
Telephone Installations and Moves
Equipment and Accessories
Jacks, Circuits, Fax/Modem Lines

Recurring Charges
Calling Rates: MIT Business Telephones
Monthly Rates: MIT Business Telephones
Long Distance Rates and Plans: Students
International Calling Rates: Business
International Calling Rates: Student
Calling Cards
Cellular Telephones
Cellular Telephone Rental Rates
Pager Rental Rates

Optional Telephone Features and Charges
Call Waiting

Billing Information
Business Telephones
Student Telephones

Students

Telephone Information
Dorm Telephones
Student Telephone Features
Student Dialing Instructions [Adobe Reader required]

Telephone Options
Student Voice Mail
Call Waiting

Charges
Student Long Distance: Campuslink
International Calling Rates
Billing Questions/Problems


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