MIT Cable Television: Repairs

Bringing Cable to the Campus and the Campus to the World

Self-help

Please verify that the problem is not with your equipment before scheduling a service call. Repeated service calls due to faulty subscriber equipment, improper set-up, defective subscriber jumper cables and connections may be chargeable at time and materials.

Self-help steps:

• Is the jumper cable connected from the cable outlet to the VHF, VHF IN, or CATV connection on your TV (or VCR)?
  The campus system must not be connected to the UHF terminals on your equipment.
  
  
• Is your TV set to "CATV" on the set-up menu or by external switch?
  If you can only get Ch 2-13 clearly, then you have not selected the proper input on the set-up menu or external switch. Refer to Owner's Manual.
  
  
• Did you try your TV and equipment on a different known working outlet?
  If your TV does not work on a known working outlet, the problem could be with your equipment being improperly tuned, not connected properly, or defective jumper cables. If your equipment works on another outlet, then it could be a campus system fault or jumper cable defects.
  
  
• Did you try a known working set on your outlet?
  Connect another set on your outlet. If that set works, then most likely the problem is with the patch cables or other connections.

If you still need assistance, fill out the repair request form below.

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Service Request

Starred (*) fields are required.

	Contact Information
*Name: *Address: *Email: *Telephone:

	Request
Description of problem: We will contact you by telephone or email with corrective actions or to schedule an on-site appointment if necessary. On-site service may require that someone be available at your location. Best time to reach you by telephone: Best time to schedule an on-site appointment:

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