Outline of a Preventative Maintenance Visit
During the bi-annual preventative maintenance visit, the user
can expect the following:
- Evaluation of hardware to ensure that the
machine meets Administrative
Desktop Renewal Program standards.
- Complete software evaluation and software updates (applied
as needed).
- Confirmation of anti-virus strategy. This includes:
- Installation
of anti-virus software
- Setup of automated anti-virus
definition file updates
- Setup of scheduled system scans
- Full system scan (time permitting).
- Assistance with implementing a backup strategy (e.g., installation
of TSM backup and registration; configuring automated TSM backups; full system backup).
- Confirmation that MIT Certificates are installed and functioning
properly.
- Evaluation of printers, ensuring there are at least two print
options available to the user.
- Troubleshooting existing problems.
Each visit can last up to two hours depending on the state of the machine.
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