Computer Warranty Information

The following summarizes warranty information for the vendors of MIT's recommended computers. For complete warranty information, check the vendor's web site.

MIT's on-campus service center, PC Service, is authorized to repair Apple, HP/Compaq, Dell, and Lenovo/IBM Computers. They are located in N42-130, and can be reached by calling 617.253.1101 or sending email to pcservice@mit.edu.

Apple

Every Macintosh comes with 90 days of telephone support and one year of service coverage at an Apple-authorized repair center.

AppleCare
The AppleCare Protection Plan extends coverage to three years from the computer's purchase date. AppleCare extends telephone support from 90 days to up to three years, and adds two years of hardware repair coverage to the one-year limited warranty, including:

• On-site service for desktop computers
• Global repair coverage
• Dedicated access to web-based support resources
• Diagnostic tools (TechTool Deluxe from Micromat)

Note: AppleCare does not include protection against accidents.

Dell

Three years on-site, Next Business Day Parts and Labor. Recommended systems also come with three years of CompleteCare Accidental Damage Service. CompleteCare is also available as a separate item on build-to-order systems.

CompleteCare for Notebooks
Dell’s CompleteCare provides repair or replacement of your Latitude TM notebook for any damage that is caused by accidents or other incidents beyond your reasonable control. CompleteCare helps protect your notebook against the rough and tumble world of mobile computing. This service supplements Dell’s Three-Year Next Business Day service, is included on all MIT Student Purchases, and covers accidental damage for three years.

Gold Tech support: Dell's Gold Tech support gives buyers fast access to Dell technical staff, when calling for technical support, i.e., reduced hold time in queue, immediate escalations and reporting needs, and support between Dell and selected third-party providers.

Types of Damage Covered
Non-intentional damage that is caused by accidents will be covered. Example causes of damage covered under the CompleteCare program are:

• Liquid spilled on or in unit
• Drops, falls, and other collisions
• Electrical surge
• Damaged or broken LCD due to a drop or fall
• Accidental breakage (multiple pieces)

Dell Customer Replaceable Units (CRUs) are components that are external to the computer "box" or internal components replaceable by the user of the system. Labor charges will be billed at the regular PC Service rate. Also, any laptops which have Rapid Response or Depot warranties (this includes most Inspiron models) will be subject to the regular PC Service rate. For more information, see PC Service detail.

Lenovo/IBM

Three years parts, three years labor on most systems. Some build-to-order ThinkPads come with one year parts and labor.

Thinkpad Protection
Add "drop protection" for three years, on-site or depot. ThinkPad Protection covers accidental damage due to power surges, drops or falls, liquid spills and LCD damage caused by a drop or a fall. It features coverage at home, in the office, and in transit, and includes complete repair or replacement of your ThinkPad. This service covers all new IBM ThinkPad notebooks with three years of standard warranty. ThinkPad protection is available only at the time of purchase of the system and can be bought through GovConnection.