Co-location Services

Overview

The IS&T Data Center provides an environmentally secure location for housing servers and related equipment. The servers are provided rack space, power, cooling and network connectivity.

Data Center Operations Services (DOST) will provide the following for Co-location - Basic :

• A secure location with stable environmentals for housing your server(s) and related equipment. Network connectivity via 100Mb/s switched connection to MITnet.
  
  
• Hardware standards: rack-mountable, dual power supply servers.
  
  
• Hardware installation and de-installation. We will work with you and the equipment vendor to provide appropriate rack space, network connections, and electrical connections. For co-location- basic, client is responsible for server installation.
  
  
• Access to the equipment by pre-authorized staff. An operator must be present. See below for coverage hours.
  
  
• 7x24 on-call phone support including weekends, holidays and special closings. 5x17 (Monday - Friday 6AM - 11PM) attended operator coverage for access to the equipment. During unattended operator coverage, access will be granted within 4 hours for emergency needs. There will be no additional cost for access once per fiscal year during unattended coverage. If access is needed more than once in a fiscal year, there will be an hourly charge of $60 per hour, with a minimum of 4 hours.
  
  
• Appropriate operator documentation including, but not limited to:
• general description of your servers.
• list of pre-authorized staff who need physical access.
• reboot and system status checking procedures.
• an equipment list with MIT Property Tag, s/n, make, model.
• hardware field service contact and hardware maintenance contract information.
  
  
• Limited training to the operations staff to familiarize them with your equipment, related procedures, and this agreement.

Co-location Standard includes all the services included above for Co-location Basic as well as the following additional services:

• General staff assistance such as helping rack equipment as part of installation.
  
  
• Liaison to vendor for installation or repairs.
  
  
• Reboot or system status check based on client request.
  
  
• Tape mounts for backups, if required.
  
  
• Limited shelf space available for documentation, backup media, or spare parts.
  
  

Notes:

• Due to the sensitive nature of the applications managed in W91, we would expect your staff to respond ASAP to any security vulnerabilities identified in your systems. If necessary, we may need to disconnect your systems from the network. The same would be true for any severe performance problems your systems caused to our subnet or the backbone connection.
  
  
• Your server should have the latest security patches installed and be free of any known viruses.

DOST will not:

• Monitor the system console for events.
• Provide application, OS, or DB support.
• Provide or manage the backup application.
• Integrate these systems into our standard reporting and monitoring tools.

For related Server Management services, see Server Operations Services.

Installation Process

1. If you are already familiar with our co-location services go to Step 3.
   
   
2. If you are not familiar with all of our various services and want to discuss options for server services, please contact:
   Mike Mullett by calling 617.253.7049 or emailing <dost@mit.edu>.
   
   
3. Complete the Client Questionnaire online.
   
   
4. DOST will acknowledge the receipt of the completed questionnaire within one business day.
   
   
5. Within one business day after we review the questionnaire your install contact will be contacted by our installation team to ensure the installation is completed on time, and to your satisfaction. This work should be completed in five business days or less.
   
   
6. We will notify you via email when the installation is completed.

IS&T provided equipment:

• Appropriate space in cabinets for server installation
• Properly sized power cords to allow proper cooling
• Properly sized ethernet/UTP cords to allow proper cooling
• CISCO 4948 48-port switch

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Billing and SLA Maintenance Process

Send mail to <dost@mit.edu> whenever customer contacts change, services change (customers may add or delete equipment) or Cost Objects for billing purposes change. In addition, you will be contacted annually to ensure accuracy of information (e.g. authorized contacts) and proper billing.

• A member of the Data Center team will meet with NEW clients to review and sign a Service Level Agreement (SLA) before the service begins.
  
  
• Service Level Agreements (SLAs) for existing clients will be reviewed and signed each June for the following fiscal year.

FY2008 rates for "Co-location - Standard"

FY2008 rates for "Co-location - Basic"

'U' is equal to two inches of vertical rack space.

Note: Service fees begin on the first day of the month after the installation is complete

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Termination of Service

1. Send email to <dost@mit.edu> including the termination date for the service at least one week in advance of the termination date.
   
   
2. Include the contact information for the person we will work with to de-install your equipment.
   
   
3. This SLA may be cancelled with written notification in advance of the January billing. Fees will be pro-rated for any cancellation notification before January of the billing year. After January, the full annual cost is assessed.
   

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Getting Help

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