Overview

Access Account Management

View or Change Account Owners

Change Location

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Account Management

Overview

You might use this tool to:

• Remove a departing employee's ownership from his or her account
  
  
• Give a new employee ownership of the account that he or she will use
  
  
• Update the location of a phone that has been moved to a new building (if not available in Employee Self Service)

Note: You must be an owner of the account you want to modify.

Back to Account & Device Management User Guide

Access Account Management

[Certificates required.]

Enter the ten-digit phone number you want to access in the box below and click Go. Do not use spaces, hyphens, or other punctuation. This will take you directly to the management page for that number.

Result: The SIP Settings page opens.

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View or Change Account Owners

Making someone an account owner allows that user to access the Account Management page for that number. It has no other effect. To cancel an account, change the user assigned to an account, or create a new account, contact Telephone Client Support at telephone-help@mit.edu or 3-HELP (617-253-4357).

Note: You must be an owner of the account you want to modify.

1. Access the Account Management page.
   
   
   
   
2. In the Account owners section (circled in green above), do one of the following:
• To view the current account owners, open the View assigned owners pull-down list.
• To add an owner, click on the Add a new owner radio button and enter the new owner's Kerberos ID.
• To delete an owner, click on the Delete an owner radio button and select the owner's Kerberos ID on the pull-down list.
  
  Note: If you delete your own Kerberos ID from the list of account owners, you will no longer be able to access the management tools for this account.
  
  
3. If you have added or deleted any owners, click the Update Settings button at the bottom of the screen.
   
   Result: View message at the top of the screen:
   
   

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Change Location

Note: Use this method when you move a phone whose number is not listed in Employee Self Service (ESS). This is typically the case with phones not assigned to one particular user, such as conference room phones. Please use ESS to update the location for all other phones. For more information, see Update a Location.

1. Access the Account Management page.
   
   
   
   
2. In the User Information section (circled in green above), enter the new building number in the Primary location box.
   
   
3. Click the Update Settings button at the bottom of the screen.
   
   Result: View message at the top of the screen:
   
   

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