Overview

Pilot Program Notes
  

Overview

Getting Started With VoIP

Transitioning to a VoIP Telephone

Making and Receiving VoIP Calls

Setting Up and Using Voice Mail

VoIP Account and Device Management

Using the Polycom Directory Function

Emergency Calls

User Guides for Desktop and Wireless Phones

Help and Support for VoIP Pilot Participants

VoIP Stock Answers

Telephone Support Services

VoIP Telephone Overview

Email questions or comments to voip-pilots-support@mit.edu.

If you are using a Sylantro phone, you can read about it with some getting started tips.

You can make emergency 100 or 911 calls on your VoIP phone.

Overview

VoIP telephones are a new service from IS&T that uses internet technology for phone calls. Currently in a pilot program, IS&T sees VoIP as a part of MIT's long term telecommunication strategy.

This guide describes how to use the voice features of the MIT VoIP (Voice over Internet Protocol) Telephone System. Use the links to the left to find the information you need for using the system.

MIT's VoIP phone system is full featured and efficient to use, but is probably different from other phone systems you have used. This guide is your key to understanding the system and making full use of it's many features.

Unlike conventional circuit-switched telephone systems, including ISDN, VoIP takes advantage of Internet packet-switched technology. Call quality is usually excellent, but it is possible for call packets to be dropped on occasion with this technology, leading to momentary breakups in the call.

Pilot Program Notes

• MIT is currently piloting VoIP phone service with several interested departments and groups, and a few individual participants.
  
  
• During the initial pilot phase, IS&T is working closely with local IT contacts to activate, deploy, and support VoIP service and devices.
  
  
• IS&T is using the pilot to collect customer feedback on the service and the transition of phone service.
  
  
• IS&T is working with pilot users to test an initial set of recommended and centrally configurable IP telephones.
  
  
• IS&T, in partnership with IT staff and interested members of the MIT community, is developing an extended enterprise strategy for VoIP at MIT.