Latest News

Transition Schedule

Criteria

Questions & Comments

Past Events

MITvoip Overview

Telephone User Guide

  Placing Calls

  Answering & Directing
  Incoming Calls

  Basic Voice Mail
  Functions

  Phone Features

  Faxing

  Multiple-Line Phones

  Missed Calls

Web Interface User Guide

  MITvoip Console

  Voice Mail Settings

  Notification Settings

  What's My PIN?

Account & Device Management User Guide

Quick Start Guides

Project Update

Making Emergency Calls

Getting Help

MITvoip Stock Answers

MITvoip Project Update

Latest News

Service Enhancements

You can now turn the Missed Calls count and Message Waiting Indicator (MWI) on or off. IS&T added this option because users with multiple lines found the default settings confusing.

You can turn the MWI off separately for each line. Turning off the Missed Calls count disables the Missed Calls list on your phone entirely. However, you can view your missed calls via the MITvoip Web Interface.

To change your settings, see Device Management or contact Telephone Client Support at telephone-help@mit.edu or 3-HELP (617-253-4357).

Online Training Demos

IS&T is creating brief training demos for several MITvoip Web Interface features. You can play these step-by-step narrated walkthroughs in your web browser while trying the features yourself in another window.

The first demos are available now at MITvoip Online Training Demos. Additional demos will be added throughout the summer.

Back to MITvoip Overview

Transition Schedule

View the transition schedule.

The transition team is working closely with DLCs to schedule additional groups and buildings for transition. This schedule will be updated about once each quarter.

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Criteria: Is Your Group Ready for MITvoip?

The MITvoip transition strategy includes a set of criteria for identifying when a department, lab, or center (DLC) is ready for transition:

• New campus buildings will not have traditional phone wiring; telephone service will rely on MITvoip service.
  
  
• IS&T will seek to minimize disruption by coordinating infrastructure updates with events such as group moves or major building renovations.
  
  
• Buildings must have adequate infrastructure to support MITvoip (e.g., wiring, data closets).
  
  
• DLC business readiness is important. IS&T will work collaboratively with each DLC to schedule transitions with minimal impact.

To find out the state of your building's infrastructure, consult this map. [Adobe Reader required.]

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Questions and Comments

If you have any concerns or feedback regarding the MITvoip transition, please contact the MITvoip Transition Team at voip-transition-team@mit.edu.

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Past Events

Visit this section to find information about MITvoip outreach events and to download presentations, notes, and other documents.

VoIP Advisory Board Meeting: April 18, 2008

The VoIP Advisory Board prioritized future service enhancements to guide the MITvoip technical team's efforts over the next year.

IS&T Community Forum: February 13, 2008

The MITvoip team presented at the IS&T Community Forum's "service fair." Attendees were able to see demonstrations of Voice over IP equipment and services and to pose questions to VoIP subject matter experts.

VoIP Advisory Board Meeting: February 5, 2008

The VoIP Advisory Board provided feedback about what service enhancements they most wanted to see implemented.

IAP Events: January 2008

IS&T hosted a series of three workshops about Voice over IP services at MIT. Click on an event's title to download a PDF of the presentation. [Adobe Reader required.]

• Build, Test, and Deploy VoIP Applications with Asterisk and Other Open-Source Applications (Elliot Eichen)
  
  
• Personal SIP Account Workshop (Dennis Baron)
  
  
• SIP Fundamentals (Dennis Baron)

MITvoip Community Forum: November 26, 2007

Elliot Eichen, the VoIP Transition Manager, presented an overview of Voice over IP technology and how it would be implemented at MIT. Afterwards, several members of the MITvoip staff answered questions, and attendees had an opportunity to try the new technology at the demonstration tables where several phone models were on display.

The presentation along with the Questions & Answers captured during the community forum are now available. [Adobe Reader required.]

If you were unable to attend the forum and have questions or feedback, please contact the MITvoip Transition Team at voip-transition-team@mit.edu.

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