Business Process Owner
Business Area Coordinator
Primary Application Support Person
(Transaction malfunctions/outages estimated greater than 2 hours less than 1/2 day for singular type non-critical transactions/reports)
Transaction malfunction persons listed above PLUS
BLT's
Community Support Team
ITS Web Master
Transaction Malfunction List PLUS
Business Area Owner (e.g. Jim Morgan)
FSS Associate Director(s) & Director
R/3 Administration
ITS Internals Support Person
ASST
All in I & II above PLUS
AO Query
SAP Prod Notice
Business Area Coordinator
ITS Web Master
ASST
ITS Internals Support Person
R/3 Administration
(Infrastructure malfunctions/outages estimated greater than 2 hours less than 1/2 day)
Infrastructure Malfunction List Persons above PLUS
Business Process Owner
BLT's
Business Consultants
Infrastructure Malfunction List Persons PLUS
Business Area Owner (e.g. Jim Morgan)
FSS Associate Director(s) & Director
All in I & II Infrastructure Lists above PLUS
AO Query
SAP Prod Notice