10. Support

Who you're gonna call ...

This section contains some companies who provide for Linux support. The raw format is as follows:

Company name
Address
Phone
Fax
E-mail
Contact
Type of support (via phone, e-mail, inhouse, training etc.)
sample prices

10.1 Companies

The following list is virtually alphabetically sorted.

• ARIS Technology, Inc.
  Mississippi Research & Technology Park, Suite 204
  Starkville, MS 39759, USA
  Phone: +1 (615) 325-2319
  Fax: +1 (615)323-3726
  Email: info@aris.com
  Contact: Dr. Michael L. Stokes
  Type of support: Local Area networking support, Linux/UNIX/Windows compatibility software, Custom software, Web Authoring, Internet Access(Broadband 65kpbs and above)
  Sample prices: Technical support (USD25/hour). For Internet prices, see http://www.aris.com
  
  
• Baastrup & Bayard GbR Software Design
  Mallinckrodtstr. 7
  D-44145 Dortmund, Germany
  Phone: +49 (0)231/981 20-60
  Fax: +49 (0)231/981 20-62
  E-Mail: bbsd@bbsd.de
  Contact: Joern Baastrup or Bjoern Bayard
  Type of support: We offer phone/email/inhouse support, installation, ongoing administration, training, consulting and support for porting existing applications to LINUX. Sample prices:
  Installation/Administration support (via phone/email) DM 100,00 / hour
  Developer support DM 135,00 / hour
  Training (contracts with better conditions are possible) DM 125,00 / hour
  Consulting DM 140,00 / hour
  Specialities: Development of business applications, Workflow-Managment based on COSA by Software Ley GmbH, WWW and email, "Plug & Play" LINUX-Workstations, Cyclades Multiportcards, ISDN with LINUX
  
  
• Bitbybit Information Systems
  Radex Complex, Kluyverweg 2A
  NL-2629 HT Delft, The Netherlands
  Phone: ++31-15-682569
  Fax: ++31-15-682530
  E-mail: bitbybit@runner.knoware.nl
  Contact: Ir. N. Simon
  Type of support: On-site, Network
  Sample prices: Hfl 120,- per hour.
  Specialities: Installation, Internet Connectivity. Consulting, Custom-Made Software, Timetabling Systems, Database Interoperability.
  
  
• ClearVu TWS
  95 Clearview Drive
  Christiansburg, VA 24073, USA
  Phone: +1 (703) 231-3938
  Email: Thomas Dunbar
  Sample prices: email/phone USD70/hr; inhouse USD70/hr + traveling expenses
  Speciality: custom typesetting systems
  
  
• Couvares Consulting
  146 Mill Lane
  Amherst, MA 01002, USA
  Phone: +1 (413) 253-2589
  Email: couvares@family.hampshire.edu
  Contact: Peter F. Couvares
  Type of support: We offer phone/email support, installation, ongoing administration, training, and specialized consulting for free software and Linux (and other UNIX) systems.
  Sample prices: USD40/hour commercial, USA20/hour nonprofit, sliding scale for personal
  
  
• Gregg Weber
  1076 Carol Lane #3
  Lafayette, CA 94549, USA
  Phone: +1 (510) 283-6264
  E-mail: gregg@netcom.com
  Contact: Gregg Weber
  Type of support: ?
  Sample prices: USD40/hour, or per job quote. Free initial discussion of job requirements.
  Specialities: Installation, problem solving, C and assembly language programming, Embedded controller microcoding, cumputer systems and peripheral electronic design and development. Systems integration. Dos, MS-Windoze, X-Windows, Novell, Lantastic, internet email
  
  
• Frontier Internet Services Limited
  Allied House
  45 Hatton Garden
  London EC1N 8EX, England
  phone +44 (0)171 242 3383
  fax +44 (0)171 242 3384
  Email: info@ftech.net
  Contact: Gareth Bult, Piers Cawley
  Type of support: All.
  Sample prices: UKP250/day
  Specialities: Internet Services Providers Systems/Network Integraters (Unix/Novell/Windows) General Consultancy
  
  
• LEMIS
  Schellnhausen 2
  D-36325 Feldatal, Germany
  Phone: +49 (0)66 37/91 91 23
  Fax: +49 (0)66 37/91 91 22
  E-mail: lemis@lemis.de
  Contact: Greg Lehey
  Type of support: Phone, Email, inhouse
  Sample prices Hotline: DEM 3 per minute or part thereof; Contract: DEM 150/hour
  
  
• Michael Koehne
  Bremer Strasse 117
  D-28816 Brinkum, Germany
  Phone: +49 (0)421 / 87 55 00
  Fax: +49 (0)421 / 87 55 51
  E-mail: kraehe@bakunin.north.de (private)
  Type of support: N/A
  Sample prices: to be negotiated
  Specialities: Linux installation for database or internetworking use. OS/2 and WfW conectivity. Applications for Getraenkegrosshaendler, Buchhandlungen, Wasserwirtschaftsaemter.
  
  
• Randysoft Software
  286 Cresta Vista Way
  San Jose, CA 95119, USA
  Phone: +1 (408) 229-0119
  E-mail: randy@randysoft.com
  Contact: Randy Hootman
  Type of support: Via phone, e-mail, inhouse, training, software development. C/C++, Perl, Shell, networking, internet, installation.
  Sample prices: Prices vary according to type of work and length of contract.
  
  
• Signum Support AB
  Box 2044
  S-580 02 Linkoping, Sweden
  Phone: +46 (0)13 21 46 00
  Fax: +46 (0)13 21 47 00
  E-mail: info@signum.se
  Contact: Magnus Redin, Inge Wallin
  Type of support: Phone, fax and email support
  Sample prices: Linux on CDROM with manual and installation support for one system, SEK 1,380; Internet server with WWW, Gopher, FTP, Sendmail, News/INN and DNS with administrationing tools that fits a pc system administrator and 40h support, SEK 30,000
  Specialities: Linux, GCC, CVS version management, Emacs, Tcl/Tk and Internet services: WWW, Gopher, FTP, Sendmail, News/INN
  
  
• The Silk Road Group, Ltd.
  13628 Bent Tree Circle #201
  Centreville, VA 22020, USA
  Phone: +1 (703)222-4243
  Fax: +1 (703)222-7320
  Email: bass@silkroad.com
  Contact:Tim Bass
  Sample Prices: subject to project and availability
  Specialities: IP network management specialists using Linux platforms for Internet Information Services, including httpd servers, DNS and news servers, SMTP mail relay hosts, IP firewalls. Large scale system and network design and integration for large corporations and goverment agencies. Clients include the USAF and the National Science Foundation. More info on http://www.silkroad.com/
  
  
• Systems Software
  22 Irvington Cres
  Willowdale, On, Canada M2N 2Z1
  Phone: +1 (416) 225-1592
  Email: Drew Sullivan
  Sample prices: $90 Canadian/hour
  Specialities: Unix Systems & Internet Consulting
  
  
• Sytek s.r.l.
  Via Cernaia 14
  I-10122 Torino, Italy
  Phone: +39 11 9884111
  Fax: +39 11 9951487
  E-mail: mario@sytek.it, info@sytek.it
  Contact: Mariotti Mario
  Type of support: by e-mail, inhouse/outhouse, training
  Sample prices approx. USD60 per hour
  Specialities: General Unix Consultant, X11/Motif Experts, we own a GUI Builder for Motif (Xad), we have great experience in writing Unix Device Drivers (char & block).
  
  
• Wizvax Communications
  1508 Tibbits Ave
  Troy, NY 12180 USA
  Phone: +1 (518) 273-4325
  Fax: +1 (518) 271-6289
  Contacts: Richard Shetron (owner/manager), Stephanie Gilgut (Linux/SunOS/Unix wizard)
  Support: We prefer to do as much support as possible via e-mail, phone, telnet.
  Sample prices: Prices vary depending on both level of service desired (24 hr/7 day, business hours, phone, email, etc.) and term of contract (one-shot, monthly, yearly, etc.). Typical prices range from USD45/hr for classes for beginners taught by JR level staff to USD120/hr for one-shot emergency calls to fix systems broken by incorrectly installed software/hardware by non-customers with no support contracts.
  Specialities: We primarily support the multiport serial boards and cables we sell. Support for products we sell is free for installation and initial setup. We can do Linux consulting, training, seminars, etc.