Historical View of selected IS&T Measures

1 Licensed Software Orders Closed in < 2 days
Current   A Year Ago     This Qtr    
Jan-06 Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07
graph Value 0.52 data 0.480 0.510 0.540 0.470 0.660 0.670 0.750 0.660 0.810 0.680 0.780 0.850 0.810 0.870 0.520
bar graph, I guess Target 0.65 target 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70
gap -0.22 -0.19 -0.16 -0.23 -0.04 -0.03 0.05 -0.04 0.11 -0.02 0.08 0.14 0.11 0.17 -0.18
Min 0.47 % -31% -27% -23% -33% -6% -4% 7% -6% 16% -3% 11% 20% 16% 24% -26%
Max 0.87
Average 0.67 moving Range                  0.03                  0.03                  0.07                  0.19                  0.01                  0.08                  0.09                  0.15                  0.13                 0.10                  0.07            0.04            0.06            0.35
Median 0.67 Avg mRange                  0.10
Std Dev 0.14 Upper limit                  0.33 Average This Quarter: 0.73
UNPL                  0.94 Average Year-Ago Quarter: 0.51
Change  44% LNPL                  0.40 Change: 44%
Status Below target
2 % of Helpdesk cases closed in a day or less
Current   A Year Ago     This Qtr    
Jan-06 Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07
Value 0.68 data 0.73 0.72 0.73 0.696 0.695 0.717 0.74 0.7 0.68 0.63 0.68 0.66 0.68 0.67 0.68
Target 0.70 target 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70 0.70
gap 0.03 0.02 0.03 0.00 -0.01 0.02 0.04 0.00 -0.02 -0.07 -0.02 -0.05 -0.02 -0.03 -0.02
Min 0.63 % 4% 3% 4% -1% -1% 2% 6% 0% -3% -10% -3% -7% -3% -4% -3%
Max 0.74
Average 0.69 moving Range                  0.01                  0.01                  0.03                  0.00                  0.02                  0.02                  0.04                  0.02                  0.05                 0.05                  0.02            0.02            0.01            0.01
Median 0.70 Avg mRange                  0.02
Std Dev 0.03 Upper limit                  0.07 Average This Quarter: 0.68
UNPL                  0.75 Average Year-Ago Quarter: 0.73
Change  -7% LNPL                  0.63 Change: -7%
Status Doing well
3 Network Security Cases Created per month
Current   A Year Ago     This Qtr    
Jan-06 Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07
graph Value 61 data 112 85 207 87 131 54 79 71 64 108 91 51 107 83 61
bar graph, I guess Target reduce target 54.00 54.00 54.00 54.00 54.00 54.00 54.00 54.00 54.00 54.00 54.00 54.00 54.00 54.00 54.00
gap 58.00 31.00 153.00 33.00 78.00 -12.00 25.00 17.00 10.00 54.00 37.00 -3.00 53.00 29.00 7.00
Min 51.00 % 107% 57% 283% 61% 144% -22% 46% 31% 19% 100% 69% -6% 98% 54% 13%
Max 207.00
Average 92.73 moving Range                27.00              122.00              120.00                44.00                77.00                25.00                  8.00                  7.00                44.00               17.00                40.00           56.00           24.00          22.00
Median 85.00 Avg mRange                45.21
Std Dev 38.96 Upper limit              147.85 Average This Quarter: 83.67
UNPL              213.00 Average Year-Ago Quarter: 134.67
Change  -38% LNPL               (27.54) Change: -38%
Status Doing well
4 Copyright Cases Created per month
Current   A Year Ago     This Qtr    
Jan-06 Feb-06 Mar-06 Apr-06 May-06 Jun-06 Jul-06 Aug-06 Sep-06 Oct-06 Nov-06 Dec-06 Jan-07 Feb-07 Mar-07
graph Value 304 data 51 46 38 32 47 48 52 41 70 224 267 187 214 409 304
bar graph, I guess Target reduce target 20.00 20.00 20.00 20.00 20.00 20.00 32.00 32.00 32.00 32.00 32.00 32.00 32.00 32.00 32.00
gap 29.00 26.00 31.00 26.00 18.00 28.00 20.00 9.00 38.00 192.00 235.00 155.00 182.00 377.00 272.00
Min 32.00 % 145% 130% 155% 130% 90% 140% 63% 28% 119% 600% 734% 484% 569% 1178% 850%
Max 409.00
Average 135.33 moving Range                  5.00                  8.00                  6.00                15.00                  1.00                  4.00                11.00                29.00              154.00               43.00                80.00           27.00         195.00         105.00
Median 52.00 Avg mRange                48.79
Std Dev 121.94 Upper limit              159.53 Average This Quarter: 309.00
UNPL              265.10 Average Year-Ago Quarter: 45.00
Change  587% LNPL                  5.56 Change: 587%
Status Needs work
5 Infected Email Rejected at the MITnet Border