Services and Logistics
- Housing Repair and Maintenance
- Housing Weekend and Off-Hour Support
- Keys/Key Cards
- Linen
- Laundry
- Lockouts, Room
- Mail, Parcel Post, and Express Service
- MIT Cable and Cable Repairs
- Storage
- Telephone Service
Housing Repair and Maintenance[back to top]
For any residence hall room or building repair needs, please use our automatic work order form found at http://web.mit.edu/sapweb/PS1/facilities_home.shtml. Questions and concerns regarding outstanding work order requests should be directed to your House Operations Manager.
Housing Weekend and Off-Hour Support[back to top]
If you are in need of Housing services or have a housing-facility need during the weekend or during off-hours [4pm–8am], please dial 617.253.1500 and request to speak with “Housing Unit 12.”
Keys/Key Cards[back to top]
Residents are not permitted to duplicate room, suite or house keys, or to possess a master key. Unauthorized use of keys may result in disciplinary action up to and including separation from the Institute. You will be charged for the loss of keys and lock change by the House Operations Manager. All keys must be returned to the House Manager upon check-out. Student MIT Cards are used for residence access. Each residence outside door is equipped with electronic readers to replace the outside door key system, thus enhancing security in the housing system. If you lose your Student I.D. Card, contact your House Operations Manager and report the loss immediately.
Linen[back to top]
Students in all Institute Houses must provide their own bedding
and towels.
Laundry [back to top]
MIT Card and coin-operated washers and dryers are located in each Institute House.
Lockouts, Room[back to top]
If you find yourself locked out of your residence hall room, please go to the front desk and check out your spare key from the spare key box. Spare keys will only be checked out to the resident of the room. Spare keys must be returned to the front desk by midnight of the day it is checked it out or there is a fine. Lost keys have a replacement charge as well. Both will be charged to your bursar account.
If there is no spare key, find your House Operations Manager. Your House Operations Manager will be able to let you back in to your room. If you are unable to contact your House Manager during the day [8am-4pm] please call 617.253.2811 for assistance. For lockouts after 4pm during the week, weekends, and holidays please call 617.253.1500 and ask for “Housing Unit 12.”
Mail, Parcel Post, and Express Service[back to top]
Each Institute House room, suite or apartment has a separate locked mailbox, usually located near the House Operations Manager’s Office. In addressing mail or packages to a student in the Institute Houses, please specify the House, the room, and the street address of the House.
MIT Cable and Cable Repairs[back to top]
Information on MIT Cable and repairs can be found at: http://web.mit.edu/mitcable/www/
Storage [back to top]
Limited storage space is available for residents in some Institute Houses. Please consult your House Operations Manager for availability. The Institute assumes no liability for personal property, and articles must be removed when occupancy is terminated. Articles not removed are subject to sale at auction in the term following the graduation or withdrawal of the owner.
Telephone Service [back to top]
Residence hall rooms are either provided with a telephone or students are prompted to apply for a personal Session Initiation Protocol (SIP) account, depending on the building. In residence halls where MIT has recently upgraded internet access, rather than a room phone, students will be issued a personal SIP account. This SIP account consists of an MIT telephone number with voice mail. The voicemail is accessible via e-mail. The SIP account can also redirect all calls to the resident's personal cell phone.
Students with room phones are limited to making on-campus calls unless additional service is purchased. Incoming calls can be received by students. MIT offers campus residents with a telephone in their room the option to purchase direct dial telephone service through Campus Link. For more information or to purchase additional service please see: Paetec Campus Link Services at https://www.campuslink.paetec.com/ or phone 1.800.962.4772. Charges for these services are added to a student's bill. All students may purchase a voice over internet protocol (VOIP) account through an outside provider for long distance service. Information for this will be available when students move.
