Technology-driven innovations in service systems have enormous potential economic impact. True innovative services involving smart technologies also have the potential to become a means to address important social challenges. These systems must be designed with a focus on the human user or beneficiary. Engineering these systems of the future requires interdisciplinary work and an understanding of human factors, as in cognitive engineering and behavioral science, combined with technology engineering design expertise, as in computer science and systems engineering.
NSF has made initial investments in translational research focusing for the first time on the integration of smart technologies into service systems that require a human factors engineering component. To accelerate innovation in smart service systems, it is essential to understand the behavior of sociotechnical systems and how different design alternatives can generate different system behaviors.
This workshop will convene national experts to examine this fundamental and interdisciplinary research challenge.
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