Mary Rowe is an MIT Ombudsperson and Adjunct Professor of Negotiation and Conflict Management at the MIT Sloan School of Management. She came to MIT in 1973. She has a PhD in Economics from Columbia University, has been a mediator for many years, and was a founding member of The Ombudsman Association, now the International Ombudsman Association. The Ombuds Office website includes some of her articles on the ombuds profession, conflict management system design and other topics. She helped to develop training on "Dealing with the Fear of Violence," "Bystander training," and many other training programs at MIT. She has lived and worked in Africa, the Caribbean, and in Europe. She has recently published, with a number of other ombuds colleagues, a "close observer" study: " Dealing with—or Reporting—"Unacceptable" Behavior."
Rowe has a number of special interests in the field of conflict management: unacceptably unprofessional behavior of all kinds, harassment of all kinds, "micro-inequities," (that is, small insults that do damage), mentoring and career development,including “micro-affirmations,” dealing with very difficult people and people who "won't let go," options for action if one sees something bad happen at MIT, mediating intellectual property disputes, work/family concerns, the role of apologies. (You might call her if you think you owe someone an apology—or if someone owes you an apology). She likes small children, gardens, music, scuba, cooking—and admires the artistic achievements of other people.
Negotiation and Conflict Management (15.667), Professor Mary Rowe, Sloan School of Management, Open Course Ware (OCW) The section called Lecture Notes includes a number of short advisories on preparing for a negotiation, dealing with aggressive people, coping skills, a protocol for brainstorming a difficult problem, and the like.