Ombuds Publications
This compilation of publications offers information relevant to establishing
and maintaining a professional Ombuds practice which adheres to a common code
of ethics and standards of practice. It also includes writings that are
useful to those within and outside of MIT who want to better understand and/or
establish an Ombuds practice.
- MIT Ombuds Office Terms of Reference (PDF)
- Barriers
to Equality: The Power of Subtle Discrimination to Maintain Unequal Opportunity
( PDF)
- Micro-affirmations & Micro-inequities (PDF), published in Journal of the International Ombudsman Association, Volume 1, Number 1, March 2008.
- Options,
Functions and Skills (PDF)
- The
Ombudsman's Role in a Dispute Resolution System (PDF)
- What
Is It Like To Be An Organizational Ombudsman? (PDF), published in Perspectives on Work, The IRRA's 50th Anniversary Magazine, Vol. 1, No. 2.
- Helping
People Help Themselves (PDF)
- People
Who Feel Harassed Need a Complaint System (PDF)
- Options
and Choice for Conflict Resolution in the Workplace (PDF)
- Disputes and Conflicts Inside Organizations: A Systems Approach (PDF), published in Negotiation Journal, April 1989.
- Dealing
with Harassment: A Systems Approach (PDF)
- Dispute
Resolution in the Nonunion Environment (PDF)
- An
Effective, Integrated Complaint Resolution System (PDF)
- Workplace
Justice, "Zero Tolerance" and "Zero Barriers" (PDF)
- Complaint System Diagnostic: A
Questionnaire for Analyzing your Conflict Management System
- Notes
on Complaint Handling Options for Managers (PDF)
- Analyzing
Your System (XLS)
- The
Corporate Ombudsman: An Overview and Analysis (PDF)
- Dealing
with the Fear of Violence (PDF)
- "A
Discussion of The Effectiveness of Organizational Ombudsmen," Mary
Rowe and Mary Simon, 2001 (PDF)
- Harassment
at MIT: Think Prevention (PDF) , appeared in the MIT
Faculty Newsletter, Vol. II No. 1, October 1989
- Conflicts
of Interest Arising from Personal Relationships (PDF) , appeared in
the MIT Faculty Newsletter, Vol.
X No. 1, September 1997
- Requests
for Personal Work May Pose a Conflict of Interest (PDF), appeared in
the MIT Faculty Newsletter, Vol.
XV No. 4, February/March 2003
- Negotiation
and Conflict Management (15.667), Sloan School of Management
- A
Partial List of Mary Rowe's Publications
Massachusetts