MIT Ombuds Office

neutral, confidential, independent, informal

Self-help Tools

Useful Reading on Negotiation and Conflict Management

Throughout our work we have found a host of helpful books, articles, listservs, and other web resources that help improve a user's negotiation and conflict management skills.  While we do not endorse every opinion expressed by all of the authors, we do believe that most of these readings and listservs provide extremely helpful tools for individuals and teams in handling difficult situations.

Books

Web Resources

Periodicals

Email Discussion Lists