BIOGRAPHICAL
SKETCH Professor Linda
V. Green
Linda
V. Green is the Armand G. Erpf Professor of Business
at Columbia Business School where she has been on faculty since 1978.
Professor Green earned her doctorate in Operations Research at Yale
University after working for several years at Bell Laboratories and
AT&T corporate headquarte
rs. Her research has focused on the efficient design and management of service systems and has resulted in dozens of publications in the major technical journals including Operations Research, Management Science, and The Journal of Applied Probability, as well as major healthcare jounals such as Health Services Research and Inquiry.. Her early path-breaking work led to the development of a model for the dispatching and allocation of emergency vehicles which became the foundation for a patrol car allocation model (called PCAM) that is used by many major cities in the U.S. as well as several other countries. More
recently, she has been the co-author of numerous publications on service
systems with time-varying arrivals. This work has led to a new and more
effective method for determining staffing requirements in a large range
of service systems, such as telephone call centers and hospital emergency
rooms, which vary their staffing over the day in order to maintain a
consistent level of customer service. Her current major area of research
is examining the efficiency and effectiveness of operational policies
in health care delivery systems, particularly hospitals. Specific projects
include identifying ways to alleviate emergency room overcrowding and
the development of operational strategies for more efficient use of
major diagnostic equipment such as MRIs.
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