Noah Gans is an Associate Professor of Operations and Information Management at the Wharton School of the University of Pennsylvania.

 

Professor Gans’s research focuses on service operations, and he has a particular interest in the management of telephone call centers. He is a Fellow of the Wharton Financial Institutions Center. He has served on the editorial boards of Management Science, Manufacturing and Service Operations Management (M&SOM), and Operations Research. His research has been published in Advances in Applied Probability, the Journal of the American Statistical Association (JASA), Management Science, M&SOM, and Operations Research.

 

At Wharton, Noah teaches the MBA core course, Decision Models and Uncertainty, an elective on Service Operations, and Ph.D. courses on Queueing Theory and Dynamic Programming. He has won Wharton’s Miller-Scherrerd Award for excellence in teaching in the MBA core.

 

Professor Gans received a Ph.D. in Operations Research from Columbia University. He also holds an M.P.P.M. from the Yale School of Management and an A.B. cum laude from Harvard College.

 

Before returning to academia for his Ph.D., Noah worked as a management consultant at Booz · Allen, and Hamilton, where he was an Associate in its Strategy and Operations Management practices. Right out of college he worked at Digital-Productions, creating computer-generated special effects for films and television commercials.