Crisis Management and Business Continuity
Date: August 1-5, 2016 | Tuition: $3,500 | Continuing Education Units (CEUs): 3.2
*This course has limited enrollment. Apply early to guarantee your spot.
Application Deadline »
Participant Take-Aways |
Who Should Attend |
Program Outline |
Course Schedule |
Participants' Comments | Course Lecturers |
Location | Traveling Companion/Tourist Information |
Links & Resources
Preparing for a crisis is not a luxury; it is a necessity. You know the odds are high that your company will suffer a disaster or crisis at some point. You cannot say you weren't ready; today's extreme public and government scrutiny demand that you should have been prepared.
MIT's "Crisis Management & Business Continuity" will help prepare you for the inevitable.
This comprehensive course provides up-to-date assessments and knowledge on issues that affect you and your organization — cyber security, supply chain, terrorism, pandemic, DR trends, emergency response, leadership, data breach, communications, news media, social media — from the experts involved with these efforts. We also examine strategies for job and career improvement. You will have the opportunity to interact with these our lecturers and with your peers from industry, academia, and government.
By the end of the course, you will have the tools, knowledge, and understanding to benchmark, assess, and improve your business continuity, disaster recovery, and crisis management program. This includes the course manual (print and/or e-files), templates, and current articles. You will gain valuable contacts, have plenty of networking opportunities, and acquire insights for immediate implementation.
Fundamentals: Core concepts, understandings, and tools (30%)
Latest Developments: Recent advances and future trends (30%)
Industry Applications: Linking theory and real-world (40%)
Lecture: Delivery of material in a lecture format (65%)
Labs: Demonstrations, experiments, simulations (35%)
Introductory: Appropriate for a general audience (50%)
Specialized: Assumes experience in practice area or field (50%)
- Presentations by and discussions with industry and government leaders/subject matter experts
- Current status of issues that affect you and your organization
- Interactions with peers from academia, industry, and government
- Lessons learned from multiple case studies
- Benchmark your BCP/DRP/CM program
- Course manual – printed and/or e-files
- Various templates for your immediate use
- Current articles by industry authors
- The book The Power of Resilience: How the Best Companies Manage the Unexpected by MIT Professor and course lecturer Dr. Yossi Sheffi
- Complimentary after-class networking activities
- MIT Professional Education Certificate of Completion
Who Should Attend
This course is for the Business Continuity, Disaster Recovery, Emergency Management, and Crisis Management practitioner or responder as well as for the executive who oversees these disciplines. Other staff who would benefit from this course include corporate executives, directors, and staff from IT/MIS, Environment Health & Safety, Risk Management, Public Relations, Human Resources, and Security. This course is also suited for federal, state, and local government officials and Emergency Managers.
Both novices and experienced personnel will benefit greatly from this course. If you cannot go, tell your director/executive so he/she can attend to better understand your complex profession.
The course offers an effective combination of lecture, case studies, and class participation activities conducted by knowledgeable and experienced instructors who are leaders in their fields. Many case studies of actual crisis situations are used to emphasize and enhance the concepts. Several interactive class activities provide additional hands-on experience. Participants will also practice what is learned: the course concludes with a crisis simulation in which participants take active roles in a simulated disaster, including a realistic news media briefing.
Also for the 2016 Program:
- Complimentary tour of the MIT Campus on Sunday July 31 or on Friday August 5 for participants and traveling companions
- Monday August 1: Complimentary Reception at the MIT Faculty Club for participants, traveling companions, and faculty
- Tuesday August 2: Complimentary Boston Duck Tour and New England Lobster (or other) dinner for participants, traveling companions, and faculty (space available basis)
- Wednesday August 3: Class will be held at the U.S. Government's FEMA/DHS Regional Response Coordination Center
- The crisis simulation on Friday will include a data breach event!
NOTE: Topics, speakers, and schedule are subject to minor adjustments.
Welcome and Introduction; the Basics
- Course Information and Outline; the MIT Experience
• Steve Goldman, Bill VanSchalkwyk, Dick Larson, Lou DiBerardinis
- The Basics of Crisis Management and Business Continuity
• Dr. Steve Goldman
- BC Laws, Standards, and Metrics
• Don Byrne, President, Metrics 411
The Practice of BCP/DRP
- Case Study: From aircraft incidents to our operations disruption
• Penny Neferis, Director Emergency Response & Care, JetBlue
- Organizations to help your job and your career
• Cheyene Marling, President, BC Management
- Your Boston Survival Guide: How to speak, eat, and drive like a Bostonian
• Dr. Steve Goldman
After-class complimentary reception/networking activity for participants, traveling companions, and faculty
- IT and Disaster Recovery: Trends and Technology
• Stephanie Balaouris, Analyst - Infrastructure & Operations, Forrester Research
- Cyber Security and Data Breach Update
• Dr. Nader Mehravari, CERT® Program, Software Engineering Institute, Carnegie Mellon University
- Pandemic Update: Issues, response, and case studies
• Professor Richard Larson, MIT
- Supply Chain Management: Before, during, and after a crisis
• Dr. Yossi Sheffi, Director, MIT Center for Transportation & Logistics
- Emergency Preparedness & the Dimensions of Meta-Leadership
• Eric McNulty, National Preparedness Leadership Initiative, Harvard University
After-class complimentary group/ networking activity: Boston Duck Boat Tour and New England Lobster (or other) dinner for participants, traveling companions, and faculty (space-available basis)
Today's class will be held at the U.S. Government's FEMA/DHS Regional Response Coordination Center
Government Agency Response
- Local and Hazmat Emergency Planning and Response
• Bill VanSchalkwyk, Director, MIT EH&S and Lieutenant, City of Groton Fire Department
- State Emergency Planning and Response
• Allen Phillips, Operations Manager, Massachusetts Emergency Management Agency
Lunch break and tour of the FEMA/DHS RRCC
- Federal Emergency Planning and Response
• Matthew McCann, Preparedness Division, FEMA Region I, Department of Homeland Security
- Working with the FBI on Terrorism and Data Breaches
• Speakers to be confirmed, Federal Bureau of Investigation
- Workplace Violence and Threat Assessment
• Gene Deisinger, SIGMA Threat Management
After-class networking activity: Restaurant Gather up & Go (optional)
The Media, the Internet, and Your Crisis
The news media: what we are going to do to you. Individual presentations by newspaper, radio, and TV news reporters/editors; each will also address the implications of social media
• Joe Sciacca, Editor-in-Chief, The Boston Herald
• Peter J. Casey, Director of News & Programming, WBZ News Radio 1030 - CBS Radio
- Television/Visual Media
• Howard B. Price, News Editor and Director, Business Continuity, ABC News, New York
- News Media Panel Session
• All media representatives
Corporate Case Studies
- Case study: Social media issues and crisis response
• Dr. Rick Reed, Social Media Program Manager, Intel Corporation
- Case study: BCP/DRP/CM for a large multi-national corporation
• Chris Kennedy, VP, Enterprise Business Continuity Planning, Wells Fargo & Co.
• Jean Savick, AVP, Business Continuity Planning & Incident Management, Wells Fargo & Co.
- Case study: BCP/DRP/CM for a small regional company
• Mark Caroll, SVP and Business Risk Officer, Income Research + Management, Inc.
- Open class discussion: current issues
- Course instructors present a realistic simulation of an unfolding, multi-incident crisis including workplace violence and a data breach. Participants take active roles as federal, local, corporate, news media, or other responders to manage and recover from the events.
• Steve Goldman, Bill VanSchalkwyk, Howard Price, Dick Larson, Lou DiBerardinis
- Leadership insights for the BCP Manager position
• Steve Goldman
Course Wrap-up; Certificates of Completion Awarded
- Steve Goldman, Bill VanSchalkwyk, Dick Larson, Lou DiBerardinis
Afternoon Tour of MIT (complimentary for participants and traveling companions)
Course schedule and registration times
Class runs 9:00 am - 5:30 pm on Monday; 7:45 am - 5:30 pm on Tuesday, Wednesday, and Thursday; and 7:45 am - 12:30 pm on Friday.
Optional complimentary after-class networking activities for participants and their traveling companions include a reception Monday evening, a Boston Duck Tour & New England dinner Tuesday evening (on a space-available basis), and a "Restaurant sign-up & Go" Wednesday evening. We also offer a tour of MIT on the Sunday afternoon prior to the course, and on the Friday afternoon after the conclusion of the course.
Tijan Drammeh, Data Protection Manager, University of Maryland University College
"The course lecturers were all subject matter experts in what they do, or had acquired great first hand practical experience in BC/DR and or crisis management. This allowed them to provide useful and valuable examples that can be quickly applied on the job. The breadth and depth of the material covered was great and unexpected. Other courses I have attended were too narrowly focused on methodology of developing and creating plans, and not enough 'big picture view of BC.' This course blended all the different aspects of BC."
Kevin O'Reilly, Senior Global Security Specialist, CA Technologies
"Great combination of effective communicators and subject matter expertise. No 'duds' and that is saying a lot. The course validated my company's internal processes while still providing some cutting edge information for me."
Gary Bennett, Business Assurance - Global BCM Coordinator, Pearson
"In addition to copies of the presentations, other pertinent materials were provided that can be taken back into the work environment and used immediately. I had an opportunity to interact with peers in a setting that promoted an open and candid discussion about the issues and application of principles."
Patricia Dischinger, VP Business Continuity, First Community Services
"Just a marvelous group...could have spent forever listening...sharing thoughts...and asking questions!"
h. leland smith, business administration instructor, holmes community college
"The practice exercise was phenomenal!"
ifeanyichukwu otudoh, information technologist, oceanic bank international plc
"It is a great course. An eye opener to business continuity management, especially at this period when the business world is filled with so much uncertainty. An opportunity to learn and share experience with leaders and professionals from over the world. The course really prepared me for task of putting in place an effective and realistic plan to address uncertainties or emergencies that may arise during business."
it compliance analyst, electric cooperatives of arkansas
"I met all of the personal objectives I had for taking the course. In addition, I was able to take away many great ideas for improving my organization's plans and training programs regarding their plans."
security and crisis management/business continuity leader, general electric
"The course content was relevant and consisted of real-life scenarios. The caliber of presenters was phenomenal! I really enjoyed being in a great learning environment. It was great to be able to connect with BCP/Crisis Management professionals from around the world."
business continuity principal consultant, bluecross blueshield of tennessee
"The quality and expertise of the lecturers was the greatest asset of the course. These were people that had experienced very high-profile events and were able to share 'real world' experiences - not 'text book theories'."
As seen from the course outline above, course lecturers are knowledgeable and experienced industry, academic, and government agency experts, including the program organizers below.
Dr. Larson is Mitsui Professor in the Engineering Systems Division. He is author, co-author, or editor of six books and author of over 85 articles, primarily in the fields of urban service systems (especially emergency response systems), queueing, logistics, disaster management, disease dynamics, dynamic pricing of critical infrastructures, education, and workforce planning.
Dr. Goldman is an internationally recognized expert in Business Continuity, Crisis Management, Disaster Recovery, and Crisis Communications. A Fortune 500 Company's former Global Business Continuity Program Manager, Goldman has over 30 years hands-on experience in all aspects of these disciplines.
VanSchalkwyk is Managing Director, MIT Office of Environmental Health and Safety. He is a certified safety professional and certified hazardous materials manager; he is also a Fire Lieutenant and Emergency Medical Technician in his town of residence.
DiBerardinis is Director, MIT Office of Environmental Health and Safety. Since 1986, he also has been a visiting lecturer at Harvard University School of Public Health, where he currently teaches in several graduate courses and continuing education programs.
This course takes place on the MIT campus in Cambridge, Massachusetts. We can also offer this course for groups of employees at your location. Please complete the Custom Programs request form for further details.
Traveling Companion/Family/TOURISt Information
The greater Boston area offers world-class music, art, literary, sports, recreation, shopping, restaurants, and historical sites to explore. The Short Programs travel page offers information and resources for things to do during your stay in Boston. While you are in class, your spouse/family/traveling companion can enjoy the unique experience of the Boston and New England area in summertime, shopping, touring, or visiting one or more of the over 100 college and universities in Massachusetts.
Attendees and traveling companions are invited to the complimentary:
- Sunday pre-course tour of MIT
- Monday evening reception at MIT
- Tuesday evening Boston Duck Tour and New England dinner (space available basis)
- Wednesday evening "restaurant sign-up and go"
- Friday afternoon tour of MIT
Links & Resources
- The Boston Marathon Bombings: Exemplary Response Amid Horror
Two-hour panel session from the 2013 Crisis Management course with Edward Davis, Boston Police commissioner; James Hooley, chief of Boston EMS, and others
- Why I Studied Crisis Management & Business Continuity at MIT - LinkedIn August 23, 2015
- MIT researchers seek to create tool to identify sources of foodborne illness outbreaks - Team receives two-year award from the Robert Wood Johnson Foundation
- Panel draws crisis management lessons from local events - Experts from MIT and Boston area discuss emergency preparedness in Short Programs course
- Allocating flu vaccines to maximize number of people remaining healthy - Research could help prevent millions of people from becoming infected with the next pandemic flu