project name |
Information Services & Technology website
http://web.mit.edu/ist/ |
MIT client |
Information Services & Technology |
date |
June 2003 |
audience |
MIT students, staff, and faculty engaged with computing and telephone technologies, from novices to experts; specific constituencies such as people with disabilities, technical support providers, and web publishers |
goals |
Serve as the source for IT information and make it simpler to access. Increase customer productivity by making it easier to use computers at MIT. Inform the public about who IS&T is and what they do. |
strategy |
Organize the site into three main categories: getting started, getting services, and getting help; feature a quick links menu on the main pages. |
benefits |
Through the addition of consistent navigation and reorganization of information, it is now much easier for the MIT community to find answers to IT-related questions. The new look and feel portrays a sense of professionalism and competency to visitors of the site.
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vendor team |
Design and programming: Barrett Communications
Project management: Jeff Reed |
PSB role
partnering
with WCS |
Identified vendors who could interpret the extensive site map and offer appropriate design solutions. Due to the size and complexity of the project, found an outside project manager who was subsequently hired by MIT's Web Communications Services (WCS) partway through the project and continued to manage the project from the client side. |
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