In the event of a network problem in an ILG it is very important to follow the correct escalation path. For the quickest results residents should get in touch with the network contacts. They can determine if the problem is within the house network or with the connection from Verizon or MIT. They also provide a constant contact point in the event that IS&T, Verizon or another third party needs to get in touch with someone in the house.

There are three types of outages that a house network can encounter. They are separated in this fashion to emphasize the different escalation paths. In the event of any network outage, residents should first reach their network contacts.

If an entire house network goes offline, it is possible that there is a problem with the equipment installed in the house by MIT or Verizon or there could be a problem with those respective networks. There is also a possibility that the network hardware owned by the house has malfunctioned, the wiring has become inadequate or physical connections have become severed.

By following the escalation paths illustrated above, house residents can be sure that each point of failure is quickly and accurately analyzed to find and fix the problem in the shortest amount of time possible.