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ILG
Residential computing: FSILG network contacts

Each ILG is responsible for the network within their own house. MIT and Verizon provide network connectivity up to the house doors. Beyond that point, the ILG must decide how to organize their network, how to manage the network and who will represent their house as the MIT network contact.

Network contacts are essential in ensuring a healthy network and efficient communications with the IS&T staff and support personnel.

Roles of network contacts
Computing support:
Helping the residents of the house connect their computers to the network.
They can help ensure those computers are connected correctly so they will not cause problems for other residents.
Contact with IS&T:
Network contacts should watch for communications coming from IS&T staff members. These communications can be related to network outages, infected or compromised machines on your network and important updates or meeting information.
Diagnose and report network problems:
In the event of a network outage or failure residents should get in touch with their network contacts. The net contacts can work with the ILG net-help staff to determine where the problem lies and escalate problems to the next level of support if the need arises.
Maintain an accurate network description:
Each FSILG has, or may have, a completely different network structure. In light of the differences in the internal network design of each house, network contacts are asked to keep an accurate description of how the network is designed. In the event of a network outage, this can help both the network contact and an IS&T member better diagnose the problem. It also serves as a good way to transfer information from an old network contact to a new one. Please see the House description menu item for more details.
How to find the network contacts for your ILG:

Ask your house manager to find out who your network contacts are. If your house manager does not know who they are, you can send an email to the Athena mailing list: ht-[ilg]-acl where [ilg] is the abbreviation for your FSILG (one of: aco, adp, aep, ap, ato, btp, cp, dke, dp, dtd, du, et, fh, ks, lca, nd, pbe, pdt, pgd, pika, pks, pkt, plp, psk, sae, sc, sh, sk, sn, spe, tc, tdc, tep, tx, wilg, zbt, or zp).

If you do not receive a reponse from that mailing list, it is possible that your house does not have an active network contact. If this is the case, you may want to consider finding a new network contact or becoming one yourself.

Becoming a network contact for your ILG:

If your house does not have any network contacts, are in need of an additional or temporary one or you will be transitioning the role of net-contact to a new house resident, please come to the IS&T client support services building: N42. You can find the ILG net-help contact in room 140v during normal business operating times:
Monday - Friday: 9:00 AM to 5:00 PM

ILG net-help will ask that you complete a small form with basic contact information and will provide the ILG quick guide that includes information on how to contact IS&T in the event of a network failure and basic guidelines for managing your network.