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Return Policy and Purchase Information

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New web store subscriptions are ready to use and activated immediately upon purchase.

1. Return policy for purchases directly from Red Hat

Red Hat's subscription model provides access to open source solutions, maintenance, and services annually. Customers pay one price and for a year are entitled to bug fixes, maintenance updates, new features, system management technology, and technical support. Red Hat's policy is to not provide refunds or accept returns. This applies for purchases of physical media, subscriptions with physical media, and subscriptions without physical media (electronic download only).

In the event that a customer receives the wrong physical media or requires different physical media, Red Hat will perform an exchange. The restrictions are that the exchange must take place within 30 days of the initial receipt of the physical media and the physical media must be unopened. Customers are responsible for all shipping costs for exchanges.

2. Return policy for purchases not made directly through Red Hat

Red Hat cannot accept returns on any products that were not purchased directly from Red Hat—this includes but is not limited to, OEMs, distributors, and resellers. In these cases returns would be strictly governed by the terms between the customer and the indirect partner from whom the purchase was made.

3. Policy for upgrading/downgrading subscriptions

Upgrading a subscription is allowed. For example, the customer would like to upgrade from an Red Hat Enterprise Linux Advanced Platform Standard subscription to an Red Hat Enterprise Linux Advanced Platform Premium or from Red Hat Enterprise Linux (1-2 socket) Basic to Red Hat Enterprise Linux (1-2 socket) Standard. For details, please contact your sales representative or send an email to

Downgrading a subscription is not allowed (for example Red Hat Enterprise Linux Advanced Platform Premium to Red Hat Enterprise Linux Advanced Platform Standard).

4. Policy for Billing or Service Adjustments

i) Price changes: If a product's list price is changed on Red Hat's website, Red Hat can only apply an adjustment to a customer's bill if contacted within 30 days from the original purchase date. This applies whether the the price change is permanent or a promotion.

ii) Subscription start dates: Subscription start dates are governed by the original purchase date if not specified otherwise in contractual terms. Subscriptions purchased on-line will be activated immediately. Subscription start dates can only be adjusted in the case of a Red Hat error. Unfortunately, Red Hat cannot adjust subscription start dates because a customer's deployment of hardware or software occurs after the subscription start date.