Frequently Asked Questions
Q: The door at my residence hall is not functioning properly, who do I contact?
A: Contact your house manager.
Q: An alarm is sounding and no one seems to be responding to it, who do I contact?
A: Call the MIT Police department immediately by dialing 100 from any MIT phone or 617-253-1212.
Q: How do I order new keys?
A: Go to the Campus tab in Atlas. Once there, click on Keys under the Basic Services heading to the left (you will need an MIT certificate to do this). Fill out the online form and click Submit. Save the MIT Key Request Form as a PDF. The PDF will contain all of the information you entered in the online form. Email this PDF to a Key Authorizer for your department, lab or center (DLC). Be sure to cc yourself on the email. The Key Authorizer reviews the request and if approved will forward to SEMO. An email response will be sent to the Key Authorizer (and those included on the email submission) notifying him/her that the request has been received. At this time a number will be assigned to the order in Request Tracker (RT).
Q: I need a replacement key for my desk/file cabinet. What do I do?
A: Visit Cubiclekeys.com and click on "Replacement Keys."
Q: Do I need to get approval before I submit a key order?
A: Yes. All key order requests must be approved and submitted by a Key Authorizer for your DLC.
Q: What's a Key Authorizer and how can I find out who is one in my DLC?
A: A Key Authorizer is usually an administrator or manager who is authorized to order keys within his/her DLC. On the Key Authorizer web page, a person whose name appears in bold is authorized to sign for DLC master keys within his/her area. All others listed are authorized to sign for individual room keys within their DLC.
Q: How do I know when the keys are ready?
A: The Key Authorizer in your DLC will receive an email from SEMO notifying him/her when the keys are ready. If you were not included in the email notification, your Key Authorizer will then notify you that you that you can now go to the Customer Service Center to pick them up.
Q: Where do I go to pick up the keys?
A: The Customer Service Center in Room 7-019, weekdays, 8 a.m. to 4 p.m.
Q: What do I need to bring when I pick up the keys?
A: Bring a valid MIT ID card and either the name of the Key Authorizer who submitted your order or the Request Tracker number.
Q: What do I do with the keys when I no longer need them?
A: Return them in to a Key Authorizer in your DLC.
Q: How do I get a lock repaired?
A: To have a lock repaired, go to the Campus tab in Atlas. Under the Repairs heading click on Buildings. Please note: Do NOT click on Locks under Special Services because this link is for installations, not repairs.