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SECURITY FAQS Access Information
Card Activation Information TechCASH Account Information Alarm Information
How do I get my MIT ID card activated for access to my lab/residency/building?Each Department/Lab/Center has individuals known as “Gatekeepers”. These Gatekeepers work in conjunction with the Security and Emergency Management Office (SEMO). Although SEMO operates the access control system, access authorization to a secured space is controlled at the department/lab/center level by the Gatekeepers. To find out who your area’s Gatekeeper is, contact your department’s building management or operations person. What should I do when my MIT ID card will not grant access to a secured area that I am authorized to have?In the event that your MIT ID card is not functioning, you will need to take the following steps: note the date, approximate time and location of the failed access attempt. Forward this information, via email, along with your name and MIT ID number to the Security and Emergency Management Office. A representative from the office will determine what needs to be done to resolve the issue and follow up with you. I was told that my card would have access to a certain area, but it does not seem to work, who do I contact?Contact the Security and Emergency Managemment Office at security-office@mit.edu. A representative from the office will determine what needs to be done to resolve the issue. My card always gave me access to a certain room, but now it doesn’t, who do I contact?To check your access authorization, you should contact either the “gatekeeper” for that particular area or the MIT Card Office so they can verify your access status. Should your access no longer be valid, contact the Security and Emergency Management Office at security-office@mit.edu. A representative from the office will validate your access requirements and contact you with further information regarding access resolution. I am a “gatekeeper” and I cannot access CCURE or add a clearance for a member of the staff or a student. Who do I contact?Contact the Security and Emergency Management Office at security-office@mit.edu. A representative from the office will determine what needs to be done to resolve the issue How do I renew/reactivate my MIT ID card?Contact or visit MIT Card Services for assistance with renewal or reactivation requests. How do I activate my MIT ID Card for parking access?Contact the Parking and Transportation Office to activate your MIT Id card for parking access. How do I activate my TechCASH account?Contact or visit MIT Card Services for further information on activating and maintaining your TechCASH account. How do I add money to my TechCASH account?Contact or visit MIT Card Services for further information on activating and maintaining your TechCASH account. The door at my dorm is not functioning properly, who do I contact?If your dorm door is not functioning properly or there are alarm related issues, please contact the Dorm Manager. Dorm Managers are authorized to act on behalf of the Security and Emergency Management Office concerning any door or alarm related issues. An alarm is sounding and no one seems to be responding to it, who do I contact?If an alarm is sounding, contact the MIT Police Department immediately by dialing 100 from any MIT phone or 617-253-1212. |
