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MITPAY TROUBLE-SHOOTING

To access MITPAY, students must log on to WebSIS using their MIT Kerberos identity (their MIT e-mail address and password). This can be done from anywhere in the world, but the computer must employ a compatible web browser, and the student must download MIT certificates onto that computer. Public computers such as those in cyber-cafes usually cannot accept personal certificates. If you're having trouble, check to see if:

1. You are using a compatible web browser.
2. You have a Kerberos identity (especially if you are a new student).
3. You have downloaded MIT web certificates.

Creating a Kerberos identity

If you are a new student, you must establish an identity in MIT's Kerberos security system, which gives you:

• access to electronic services such as a personal MIT e-mail address ("xxx@mit.edu")
• WebSIS (MIT's secure web-based student information system containing all your student records)
• the ability to get web certificates, which you will need to view MIT-only web pages, including your student account.

If you have not yet created a Kerberos identity:

1. Go to http://web.mit.edu/register.
2. Follow the instructions as prompted, using the information from the MIT Kerberos/Athena Account Coupon mailed to you before your arrival on campus.
3. If you are still having trouble with your Kerberos account, contact User Accounts at MIT at 617-253-1325 or accounts@mit.edu.

Downloading MIT web certificates

IMPORTANT: If you have recently upgraded your browser, you must install new MIT certificates even if you already had them before.

1. Go to the MIT certificates page and download both the Certificate Authority and a personal certificate.
2. Go to WebSIS and click on the MITPAY link.

If you're still denied access:

1. Delete all your certificates in your web browser.
2. Get new certificates from the MIT certificates page.
3. Immediately go to WebSIS and click on the MITPAY link

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