Responsibilities:
- Install, configure, upgrade and maintain end-user workstations (hardware/ software/ operating system/ network) and related peripherals (eg. printers, scanners, etc.)
- Provide desktop support to end-users to troubleshoot and resolve problems/issues (hardware/ software/ network) related to their workstations and related peripherals
- Coordinate with equipment vendors and suppliers to resolve equipment or application problems
- Update and maintain the user access profile and access setting for the facility card access system, and coordinate with the vendor for the operation and maintenance of this system
- Update and maintain the user access profile for servers
- Maintain the inventory of all IT equipments (eg. Notebook, PC, printers, etc.) and software
- Provide end-user usage support and oversee the operation and maintenance of the videoconferencing system and network
- Assist in creation of process and procedure documentation that support the desktop environment and develop help sheets and frequently asked question lists for end-users.
- Administer of web based applications and update the people directory on the web site
- Perform other IT support responsibilities as needed
Requirements:
- Diploma in Computer Science / IT or equivalent
- At least 2 years’ of working experience in IT technical support for end-users
- Good knowledge and experience in the following areas: Windows/Mac OS/X, MS Office, network configuration and connectivity issues, PC and printer hardware
- Some knowledge on MS and Apple OS/X server
- Able to multi-task, work under pressure, and work both independently and as part of a team
- Good interpersonal skills, self motivated, resourceful and reliable
Interested applicants please email to SMART Centre HR Office (hr_recruitment@smart.mit.edu) your detailed resume, including names of three references, post applied for and contact information, and a cover letter. |