Migrating from Casetracker to Request Tracker (RT)

If you're migrating from Casetracker to RT, knowing about the differences between the two applications will make for a smoother transition. Below are details about the differences. They are grouped by:

What's new: Features in RT that did not exist in Casetracker
What's different: Functions that exist in both RT and Casetracker, but are carried out differently
What's coming: Features that will be part of the next release

This document will be updated frequently as the RT Project progresses.

What's new?
Two web interfaces	Create relationships between tickets
Consultant access on a per-queue basis	Multiple people affiliated with one ticket
Customizable queues	Download search results to Excel
Extended search functionality	Prioritize tickets
Benchmark time worked on tickets	Spam Filtering

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What's different?
Terminology has changed	E-mail notification when ticket is assigned
Status types have different names	Email notification during ticket progress
Tickets with status types Resolved and Deleted do not display in Quick Search	Email sent to migrated Casetracker cases
Migrated cases have different Id's	Email sent to non-migrated Casetracker cases
Some Casetracker fields are not part of default set of RT fields	Creating case sets

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What's coming?
History entry tags	Full text custom field

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(last modified: 6/14/04)