Tips and troubleshooting for viewing a live webcast 

 

Use the best network connection possible – wired is better than wireless. You can run a speed test to determine your download speed.

 

Close all applications except those necessary for the webcast. This frees up the computer for better performance. A possible cause of choppiness or pausing playback is insufficient CPU resources on the broadcaster or the viewer side. If you have an older computer, its graphics card may have a difficult time encoding and decoding live and recorded video. We recommend shutting down all other applications and browser tabs / windows while broadcasting and viewing if you are experiencing playback problems. 

 

If your computer has a Power Plan (Energy-Saving settings), choose high performance.

 

If you’re using a laptop, avoid running on battery: it can reduce performance.

 

Common problems and solutions

No video player, there is just a blank space where the player should be:

  • Update browser

Stream is frequently re-buffering, looks "choppy," "laggy", "pausing" or "stop and go":

  • Check bandwidth

 

 


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