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Human-use Analysis Reviews
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Claire Robinson
team ark
[review]

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Reviewer 1:
Reviewer 2:
Reviewer 3:
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Quality and thoroughness of human-use analysis and improvement suggestions

Reviewer 1:

I think microwave interfaces are a good topic to choose as there seem to be so many buttons on every microwave. I would have liked to see more about the process of using the microwave, rather than just their function as well as the layouts compared between multiple microwaves. I liked how you used user interviews to determine problems and come up with solutions, especially the one that made me realize a button interface may not be the best option for users with disabilities.

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Reviewer 2:

This topic is easy to empathize with; I think most microwave users have probably experienced frustration with the complexity of the control interface on a microwave. This is particularly apparent when we compare it to other cooking appliances in our home; with the exception of some ovens, there's typically no more than one or two controls to interface with.

I think the breakdown of the problems with microwaves does a good job of focusing on the most important issue, the control pad. It surfaces some issues which may not be readily apparent to most users, such as the fact that seriously vision impaired users have no tactile feedback to rely on when using the microwave.

While the control pad is where users spend most of their time, I think some analysis around the other aspects of the microwave (e.g., the door, the turntable, the lighting, any beeps and boops it makes, and the display) would have elevated this user analysis. For example, I often find that the turntable, which is designed to be removable so that it can be cleaned easily, hops off its tracks and fails to complete its design goal.

Although I realize that good secondary data sets may be tricky to come by, a report from a group like Consumer Reports may have offered an additional perspective on what users and reviewers think is important when they evaluate microwaves.

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Reviewer 3:

I like how you interviewed people to get a range of feedback and also did some historical research. Your redesign makes sense based on your user feedback and research. I would have liked to have seen some analysis on the experience beyond the buttons, such as opening and closing the microwave, sounds it makes, and cleaning the inside. I think it would also be beneficial to include some analysis in regards to your audience. Your microwave was in a communal kitchen, but what if it was in an office, personal kitchen, hotel lobby, etc? How would the user experiences vary and how would they influence the redesign?

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Clarity and presentation of human-use experience analysis

Reviewer 1:

I liked the overall style and color palette used for the website. I think you could have merged the introduction page into the main index page to avoid another user interaction. Also I think indentation was used well to separate information. The table of contents was also well made, but in the future maybe the whole table box could be a clickable area

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Reviewer 2:

The website was simple and easy to navigate. All of the sections were clear, and sub-headings were used to break up the page. The logical progression from experience to critique to proposed design improvement was easy to follow.

One item that seemed a little awkward to me was the face that the initial landing page had no content, but the navigation buttons were set off to the left side. At first, I did not know if the page had loaded properly. I think you could have simply made your Introduction page your first page.

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Reviewer 3:

The website was simple, nice to look at, and the layout was intuitive to use. Your analysis was clear and easily understood. As far as webdesign goes, some of the photos are a little misaligned or were taken at an angle not perpendicular to the object; a nit-picky detail, but I think it would make the site more professional looking if the photos were taken at a perpendicular angle. It would also be helpful to make your references link to the actual webpages so people do not need to copy and paste the links.

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