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This topic is easy to empathize with; I think most microwave users have probably experienced frustration with the complexity of the control interface on a microwave. This is particularly apparent when we compare it to other cooking appliances in our home; with the exception of some ovens, there's typically no more than one or two controls to interface with. I think the breakdown of the problems with microwaves does a good job of focusing on the most important issue, the control pad. It surfaces some issues which may not be readily apparent to most users, such as the fact that seriously vision impaired users have no tactile feedback to rely on when using the microwave. While the control pad is where users spend most of their time, I think some analysis around the other aspects of the microwave (e.g., the door, the turntable, the lighting, any beeps and boops it makes, and the display) would have elevated this user analysis. For example, I often find that the turntable, which is designed to be removable so that it can be cleaned easily, hops off its tracks and fails to complete its design goal. Although I realize that good secondary data sets may be tricky to come by, a report from a group like Consumer Reports may have offered an additional perspective on what users and reviewers think is important when they evaluate microwaves.
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