I think this analysis was thorough and very well written. I especially like your opening page about why the T-experience was important and how many users it affects. It gave me a sense of scale of the problem you're trying to analyze.

Two improvement suggestions:

1. The pros and cons could be more robust. One way to do this might be to annotate the photo or highlight the different aspects of the experience you are talking about instead of asking the reader to connect the dots. Text like "the inclusion of options with little explanation" is a bit vague to me and I think to myself, what options? Where was that on the screen? And try to remember.

2. Similarly, I think you could use less text to describe your redesign and label the photo more clearly. I'm still not sure how to connect what you were talking about to in the text with the new design like RFID cars. You could also do a comparison to what's better than the before. So maybe even think about putting these two on the same page as a before/after comparison.

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The final redesign of the T Ticket Machine was great, but it was hard to see how and why you got there. There needed to be more done on the research side of the current design to see who it is intended for, the functions it is intended to provide, and the desired user experience. A research section that lead to design requirements would be great to have to improve this analysis. Also more picture in the user experience section would have been nice, to actually take you through each of the Ticket Machine prompts and or errors.

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Your analysis is well written and professional. The tone reflects that of the example we were given.

The T Ticket Machine is actually a pretty complicated device and there is a lot to cover, and I thought you did well. The user experience is well explained for both a one time user and a frequent user. One thing that you did miss though was stating the fact that those with Charlie cards need to tap their card at the end of the transaction to get the money they just deposited. This is also something that I know a lot of people have trouble with; they run off after depositing their money and forget to tap their card, so they never get the funds deposited into their account.

I think your improvement suggestions were thorough and covered a wide variety of the issues. One comment I have is that I'm not actually sure that putting all the info on a single page will help visually impaired people as you mentioned as it is a lot of info crammed onto one page. However I do agree that the UI of the T ticket machines to be quite poor and a bit confusing.

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The user experience was well-described, although, additional input from other users would be helpful for a more thorough analysis. Additionally, the redesign aspects were well-thought and described (visual examples), and seem very amenable to enhance the user experience. Finally, the content and description in each section provides a fair amount of attention to the experience and design details.

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Upon first opening the website, it had a few bugs. The first is that the photo overlapped the text. It might be the size of my computer screen, not sure. I also found it hard to navigation with the title and the navigation both being at the top of the page and the navigation pushed to the far right side. The flow of the website was great and really clear. I like that it was broken into sections to make it easily digestible and readable with the photos aligned right on each page (minus the buggy one that showed up on the text). It was easy to follow and to understand.

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The clarity and the presentation were good. I really liked that there was a menu option as well as a click to next page option, it made navigating the website very easy. Some of the text seemed messed up in the website (extra symbols in user experience section) and the pictures on the page would not always match up with text if you made the page larger or smaller. Overall it was a great design.

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The clarity and presentation were good overall. My main suggestion would be to integrate the photos with your text more. Instead of putting them all to the side, it would be nice if you had captions on your photos to help explain things. This would be especially helpful in the user experience page. There was a lot of text, and images would have helped to break it up. In addition, it would be helpful to know what the screen looked like at different parts without having to examine them myself in detail.

On a similar note, small icons would also help explain things and make things pop. A good place to use them would be on your pros and cons page. For example, you could have a small icon of cash, credit and debit cards and have a small caption saying accepts cash, credit and debit. This just helps the reader take in the info through two ways. I mainly say this as well because the image on that page isn't really involved in the content of the pros and cons you listed.

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The content is concisely and precisely presented in an easy-to-follow format. There is some room for improvement for displaying the images with text. When the window browser is in a smaller size window, the images over-shadow the text.

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