Technical Tips and Troubleshooting

Are you using the MIT GUEST wifi network on campus? Don’t use that network, its internet access is very limited. Remove MIT GUEST from your laptop’s list of approved networks, and use MIT SECURE instead.

6.031 systems use Touchstone to log you in, which allows you to either use a browser certificate (the most convenient method) or type your Kerberos password.

First just try restarting your browser. That often fixes a temporary hiccup.

If the problem is that you cannot log in to the reading exercises, try using a secure https:// URL instead of http://.

Next try a different web browser: Chrome, Firefox, Safari.

Try deleting your browser’s cookies associated with the site you’re trying to log into.

Try using your Kerberos password instead of a browser certificate. If the password works and the certificate does not, you probably need fresh certificates.

Are you using Windows with an antivirus checker turned on? Sometimes antivirus interferes with SSL connections and causes SSL_PROTOCOL_ERROR in every browser. Try turning off your antivirus checking temporarily to see if it fixes the problem. If so, then look for a way to add the web server to the “allowed” list in your antivirus configuration.

If all else fails, please post privately on Piazza and include the URL you tried to visit, whether you were able to log in with 2-factor authentication, and any error information.

For TypeScript Tutor: use Report a Problem in the bottom corner of the interface.

For Constellation: send email to maxg (yes, just this once you may ignore the no email rule). Attach the entire error report if one was shown. If not, please include usernames, filenames, and the date and time.