Common needs
(1) The vending machines should accept alternative form of payment to eliminate the cash only constraint for the users. This would also address the persistent issue of vending machine running out of small change.
(2) The snack should not get stuck in the vending machine during the process of dispensation. The users would like to have a full-proof mechanism which could deliver the snack with 100% success rate.
(3) The users would like to receive a good quality snack from the vending machine which is delivered in its original form and shape.
(4) The users would like to have a much more refined browsing and ordering experience which could make the vending process much interactive and ergonomically friendly.
(5) The users would like to have the flexibility of having variety of snack and not just vend out of the same set of snacks every time. Moreover, the vending machine should always stay stocked with the most popular snack to ensure that the users can vend at their will.
(6) The users would like to know the vending machines located near them along with detailed information on the contents of the vending machine
Student's specific needs
(1) School, college, and university students form a major chunk of vending machine users as the vending machine is their ultimate go-to place to grab something to munch specifically during wee hours
(2) Based on interview results and research, students would like to have a very interactive user experience that would make them visit the vending machine again and again due to the “experience”
Young Adult's specific needs
(1) Millennials who are 24 to 40 years old are frequent users of the vending machine who use it for their convenience and practicality
(2) Survey results suggested millennials are more health-conscious than before and they like to know the details of what and how much are they consuming