F-27 - Enter Credit Memo

1. Get started (SAP menu path, fast path)
2. Enter customer credit memo: header data
3. Enter credit memo: add customer item
4. Enter credit memo: add G/L account item
5. Clear customer account

1. Get Started

• User menu path: ZARM => Document Entry => Credit Memo:

• SAP fast path: F-27

2. Enter customer credit memo: header data

1. Enter header data:

Document Date (Current Date)

Document Type (Use credit memo type appropriate to original charge, see below)

MIT Department	Credit Memo Type
Alumni	A1
Benefits Accounting	B1
CAES	C1
Document Services	D1
Housing & Dining	H1
Libraries	L1
Medical	M1
Miscellaneous Transfer	DG

Posting Date (Last day of the month)

2. Begin first line item:
   
   

   Posting Key (11= Credit to customer)
   

   Account (customer number to credit: MIT ID#, SSN#, or 7xxxxxxxxx)

   

3. or ENTER

3. Enter ... credit memo: add customer item

1. Enter line item:

   Amount (Amount to credit)

   Dunning Area (Enter dunning area of original charge)

   MIT Department	Dunning Area
   Alumni	AL
   Benefits Accounting	BA
   CAES	CA
   Document Services	DS
   Housing & Dining	HD
   Libraries	LB
   Medical	MD
   Miscellaneous Transfer	MS

   Note: A Miscellaneous Transfer is one NOT described by another dunning area.

   Text (explanation of credit)

2. Begin second item:

   Posting Key (40=debit)

   Account (appropriate GL account)

   

3. or ENTER

4. Enter ... credit memo: add G/L account item

1. Enter line item:

   Amount (* balances entry)
   

   Cost Center, Order, WBS element (enter 7-digit no. for cost center, internal order, or WBS element, whichever is applicable)

   

   Assignment (originating dept)
   

   Text (explanation of credit)

   
   
2. Click on for an overview of the line item transactions.

3. to Post

   A message appears stating document was posted.
   Note: Press to override a warning, for example when the credit memo dollar amount is large.

5. Clear customer account

• Clear the credit memo using F-32 - Clear Customer Account

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