Effective KM technology and systems must be:

• Scalable — must be able to support a large number of users and a robust, industrial strength database;
• Extensible — capable of expanding as needed by the organization;
• Compliant with industry standards, allowing companies to leverage existing resources;
• Secure;
• Relevant and Timely;
• Collaborative — although many efforts start with a single department of group, the best KM programs grow to encompass input from across the organization;
• Powerful off-line analysis;
• Allow for complex queries;
• Fast and easy to administer and deploy;
• Flexible - The technology should be able to handle knowledge of any form, including different subjects, structures and media. It should be able to handle forms which do not as yet have been defined;
• Heuristic - The systems should learn about both its users and the knowledge it possesses as it is used. Over time, its ability to provide users with knowledge should improve. For example, if the solution deals with many requests on a particular subject, it should learn how to assist users in more depth on that subject;
• Suggestive - The solution should be able to deduce what a user's knowledge needs are and suggest knowledge associations that he is not able to do himself;

In the following sections we will show that these requirements can be addressed by one of today’s fast growing technologies, the Internet. Thus, the internet provides the perfect connectivity basis for KM tools.