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Facilities Works Together for a Better MIT

The MIT Department of Facilities, over 600 strong, provides the physical environment, utilities, and support services necessary to promote the educational and research activities of the Institute. To ensure quality service to the MIT community, the department provides strong coordination and communications between multi-functional groups and our customers. We strive to be a customer services-oriented department.

Our Mission

To provide value, services and stewardship of the physical resources
of MIT worthy of the academic and research missions that they support.

The Vision

In collaboration with the MIT community, we will:

  • Deliver exceptional customer service
  • Be respected as stewards of MIT’s physical environment
  • Provide a safe and rewarding working environment
  • Focus on teamwork, innovation, and professionalism

Strategic Goals

Our overarching objective is to increase the value of services we provide.
To accomplish this objective, we have five strategic goals:

Focus on customers

  • Improve internal and external communications
  • Stay current with trends in technology
  • Provide a unified voice to customers
  • Address customer issues promptly

Enhance the effectiveness of our workforce

  • Encourage an atmosphere of diversity and inclusion in the workplace
  • Improve training and development opportunities
  • Focus on employee engagement
  • Enhance the rewards and recognition program

Provide responsible stewardship

  • Provide the best value services
  • Measure, benchmark and improve our results
  • Use lifecycle asset management to help guide our investment decisions

Reinvent the project delivery system

  • Streamline the Committee for Renovation and Space Planning (CRSP)
    and Capital Renewal project processes
  • Formalize the selection process for designers and builders
  • Improve initial project scoping and estimating
  • Strengthen customer relations
  • Explore alternative project delivery methods

Commit to sustainable practices

  • Explore and implement sustainable work practices throughout the organization
  • Expand data gathering/metering
  • Extend data-based commissioning program
  • Explore new technology initiatives
  • Communicate energy reduction plan
  • Continually improve the green procurement program
 RELATED LINKS
 Department of Facilities Strategic Plan brochure (PDF)
 CONTACT INFO

Facilities

Department Directory

Campus Construction

Richard Amster
Director, Campus Construction

Sue Crowley
Senior Administrative Assistant

Campus Services

John DiFava
Director, Campus Services and Chief of Police

Mary Harrington
Senior Administrative Assistant

Infrastructure Business Operations

Joe Higgins
Director, Infrastructure Business Operations

Helen Balzano
Senior Administrative Assistant

Maintenance and Utilities

Donald Holmes
Director, Maintenance and Utilities

Lori Homoleski
Senior Administrative Assistant



making MIT work Massachusetts Institute of Technology