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Customer Service Center Supports Facilitiesí Operations

The Customer Service Center (CSC) team is committed to providing quality service to the MIT community. They are available to help streamline work orders, answer questions and address customer needs. The CSC team is a central point of contact for customers because they work closely with Facilities staff in Operations including Repair & Maintenance, Grounds, and Custodial Services.

One of the Customer Service Center's goals is to build and maintain a network of communication with the MIT community. Although customers should continue to go to Service Requests in Atlas to order services from Facilities, the CSC representatives can assist with this process. They can also check on the status of a job and they can answer questions about billing.

You can contact them directly at: 617-253-4948 or Their office is in Building 7-019. The Customer Service Center representatives are available to assist the community from Monday through Friday 7 AM to 4:30 PM. Their hours for key distribution are from 8 AM to 4 PM.

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Customer Service Center

Office Hours: Mon-Fri, 7 AM-4:30 PM
Key Distribution Hours: Mon-Fri, 8 AM-4 PM
Phone: 617-253-4948
Building: 7-019

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