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nav bullet on Operations
 - Comprehensive Stewardship Group
 - Customer Service Center
 - Custodial Services
 - Fleet Management
 - Grounds Services
 - Mail Services
 - Operations Center
 - Parking & Transportation Office
 - Recycling
 - Repair & Maintenance
 - Security & Emergency Management Office
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Operations Implement Sustainable Stewardship Practices

The areas within Operations support the mission of the Institute every day through their high-quality service to the MIT community. Operational areas provide cleaning, heating, cooling, maintaining, and repairing of MIT buildings as well as managing its waste, delivering its mail, and caring for its landscape. Many of the Operations groups use technology efficiency enhancements to support the growing and increasingly complex campus. Sustainability efforts include the use of more appropriately sized, fuel-efficient vehicles and green cleaning products and equipment.

Comprehensive Stewardship Group, the newest group in Operations, services a dozen new or newly renovated buildings.

Custodial Services, staff work in local teams to keep MIT offices, classrooms, labs, and public areas clean.

Grounds Services maintains most of MIT’s outdoor areas from shoveling snow to garden management.

Mail Services handles over 10 million pieces of outgoing and incoming mail combined per year, ships around the globe, and offers bulk mailings service.

The Operations Center staff are on duty 24/7, 365 days a year monitoring the Institute’s life safety and mechanical systems. They alert our response teams when emergencies arise.

The Parking and Transportation Office manages the operation of parking, transportation, and commuter programs.

Repair and Maintenance keeps building and mechanical systems running reliably and efficiently. Their Public Area Inspection program proactively addresses cosmetic repairs in building entryways, hallways, bathrooms, elevators and lobbies.

The Security and Emergency Management Office (SEMO) provides a multitude of security and safety services including technology devices, ID card distribution, and key tracking and dissemination. The Office also provides background checks for DLCs.



Department Directory


John DiFava
Director, Facilities Operations and Security

Marty Dugal
Assistant Director, Facilities Operations

Mary Harrington

Senior Administrative Assistant

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