2 General Questions

Contents of this section

2.1 Where can I get information on Red Hat Linux?

Contact the Red Hat Software for ordering information. For other info, send mail to info@redhat.com for an automated reply (quite helpful...really). You can also poke around ftp://ftp.redhat.com and http://www.redhat.com for new announcements and product info.

2.2 What Media is Red Hat Commercial Linux Available on?

It is available on CD and via FTP at this point. To find out where you can FTP it from, see the question on Red Hat Mirrors.

2.3 The Red Hat FTP site is slow. Are there mirrors?

There are several Red Hat Official mirrors of the Red Hat FTP site:

<item>ftp://ftp.pht.com/pub/linux/redhat
<item>ftp://sunsite.unc.edu/pub/Linux/distributions/redhat
<item>ftp://sunsite.doc.ic.ac.uk/packages/linux/sunsite.unc-mirror/distributions/redhat/redhat-2.0
<item>ftp://ftp.cms.uncwil.edu/linux/redhat
<item>ftp://ftp.wilmington.net/linux/redhat
<item>ftp://ftp.caldera.com/pub/mirrors/redhat
<item>ftp://ftp.lasermoon.co.uk/pub/distributions/RedHat
<item>ftp://ftp.cc.gatech.edu/pub/linux/distributions/redhat
<item>ftp://uiarchive.cso.uiuc.edu/pub/systems/linux/distributions/redhat
<item>ftp://ftp.webnet.com.au/linux/redhat
<item>ftp://ftp.ibp.fr/pub/linux/distributions/redhat
<item>ftp://ftp.gwdg.de/pub/linux/install/redhat
<item>ftp://ftp.uoknor.edu/linux/redhat
<item>ftp://ftp.msu.ru/pub/Linux/RedHat
<item>ftp://linux.ucs.indiana.edu/pub/linux/redhat

Either of these should provide you with a fast link to Red Hat upgrades or the entire distribution!

The rest of this document has path references to files on these mirrors. Just concatenate that file name to any of the above mirror locations to find the file.

2.4 How do I order from the Red Hat Software?

Red Hat Software can be reached at:
        phone: (203) 454-5500
               (800) 454-5502
        fax:   (203) 454-2582
        email: sales@redhat.com
        WWW:   http://www.redhat.com

2.5 How do I get new updates to Red Hat as they happen?

Keep your eye on:

current/updates

on any official mirror for new packages we've made since the current CD-ROM was pressed. Also check the non-free and contrib directories for packages that we can't distribute on CD or packages that users have sent to us. We will also make periodic announcements to redhat-list with updates.

2.6 How do I get support if all I bought was the Caldera CD?

Please do not contact us unless you purchase a Red Hat Linux CD-ROM product produced by Red Hat Software. Yes, if you have Caldera then you have Red Hat Linux, but you bought it from Caldera. If you would like support for Caldera, please see their web site: http://www.caldera.com for their support options.

2.7 What's the quickest and best way to get support for Red Hat?

You can search for answers to your questions first via http://www.redhat.com/mailinglist.html. This has a search engine to search the entire redhat-list. If you don't find what you need, you can join the redhat-list and then send mail to redhat-list@redhat.com with your questions.

To subscribe to the list, send mail to redhat-list-request@redhat.com with the subject line reading:

subscribe

Due to relatively high traffic on that list, we also have the redhat-announce-list. It is used only for announcements of major concern to the Red Hat community and is low traffic.

To subscribe to the list, send mail to redhat-announce-list-request@redhat.com with the subject line reading:

subscribe

We also have a list for developers.

To subscribe to the list, send mail to redhat-devel-list-request@redhat.com with the subject line reading:

subscribe

2.8 How do I report a problem?

Send mail to support@redhat.com or report the bug to the redhat-list. Be as detailed as possible!!! For example, if you can't get Red Hat to see your SCSI drives, tell us:

If you can't get your CD-ROM recognized, tell us:

Again, be as detailed as possible about your problem!

2.9 What versions of Red Hat Linux are there?

There have been several now. Here's a rundown:

2.10 What hardware does Red Hat Linux support?

We support all hardware that the Linux kernel supports on the Intel platform. Nothing more. For more info on hardware compatibility, see the Hardware-HOWTO at:

ftp://sunsite.unc.edu/pub/Linux/docs/HOWTO/Hardware-HOWTO

This also includes the Adaptec 2940.

2.11 What other products do you offer for Red Hat Linux?

These products are available from Red Hat Software (see the contact section above for ordering information).

Watch for announcements on comp.os.linux.announce on Usenet or email info@redhat.com or check our web site at http://www.redhat.com.

2.12 Does Red Hat Linux include source code?

Yes. We include the exact source that was used to build the distribution. From release 2.0 on, Red Hat Linux is built on a new packaging system called RPM that ONLY uses pristine source (the same as what you'd find at the author's ftp site) and possibly a Red Hat patch. Complete information on RPM is available on http://www.redhat.com.

2.13 What version of X Windows is included with Red Hat?

XFree86 3.1.2 comes standard with a very nice configuration tool.

2.14 Are Accelerated-X and Metro-X easy to install?

Yes. Both will install just fine on a Red Hat system with the exception that Metro-X needs an a.out linker. Because of this it does not work right now on Red Hat 2.0, but that will be fixed SOON. Contact Metrolink to see if it is fixed yet.

2.15 How do I contact Red Hat Software?

Red Hat Software
PO Box 4325
Chapel Hill, NC 27515
redhat@redhat.com
(203) 454-5500
(800) 454-5502
(203) 454-2582 (fax)
http://www.redhat.com
ftp://ftp.redhat.com

2.16 What packages do we ship in our latest release?

For the sake of brevity, we can't put that info here, but you can find it easily on http://www.redhat.com/rpms/rpms.html This will not only give you a list, but will allow you to query the packages to find out in more detail what each of those packages actually has in it. We include not only a description of the package, but a complete file list for each package as well (binary only).

2.17 What is the relationship between Red Hat and Caldera?

Both are separate companies. As with any maker of Linux CD-ROMs, Caldera is free to use Red Hat as the basis for their products.

2.18 Does Red Hat support UMSDOS installs?

In a word, no. It is not a good performance idea. Aside from that, you don't ``need'' DOS on your machine anyway :-)

However, we will most likely support it soon.

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