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Panels – Thursday, Nov. 20
9:15 – 10:15 am
Ingredients for Successful Academic-Industry Partnerships
Chair: William Rouse, Stevens Institute of Technology (White Papers to be posted prior to Workshop)
Participants: James Spohrer, IBM; Joseph Sussman, MIT; Daniel Siewiorek, Carnegie Mellon University; Pat Harker, Univer. Del.
10:30 – 11:30 am
Industry and Government Perspectives
Chair: James Spohrer, IBM
Participants: J.W. (Hans) Hofstraat, Philips Research; Heather Woodward-Hagg, National Veterans Engineering Resource Center (VERC), Tetsuro Takahashi, Fujitsu
2:00 – 3:00 pm
Imagining the Future and the Role of Human-centered Design in Smart Service Systems
Chair: Paul Maglio, University of California, Merced
Participants: John M. Carroll, Penn State; Brian Scassellati, Yale University; Kent Larson, MIT
Carroll Paper: Co-production Scenarios for Mobile Time Banking
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Preliminary Panels – Friday, November 21
9:10 – 9:50 am
The Next Brain, Augmented Cognition in Service Systems
Dylan Schmorrow, Soar Technology, Inc.
Discussants: Olivier de Weck, MIT ; James Spohrer, IBM
10:30 – 11:40 am
Grand Challenges for Social Innovation: Transdisciplinary Research in Smart Service Systems
Chair: Richard Larson, MIT
Participants: Kent Larson, MIT; Calestous Juma, MIT; Maja Mataric, University of Southern California; Donald Norman, University of California, San Diego
11:40 am – 12:50 pm
Transdisciplinary Fundamental Research Problems, Examples of Rigor in Service Science Research and Convergence of Cognitive/Behavioral Science and Computer Science with Engineering
Chair: Daniel Berg, University of Miami (White Papers to be posted prior to Workshop)
Participants: Dimitris Bertsimas, MIT; Justine Cassell, Carnegie Mellon University; Nalini Venkatasubramanian, University of California, Irvine; David Woods, Ohio State University
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