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Agenda | Nov. 19 | Nov. 20 | Nov. 21 | Panels

Agenda for Thursday, Nov. 20
Time

Event
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7:30-8:30am Registration
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8:00-8:30am Breakfast
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8:30-8:35am Welcome
Cynthia Barnhart, Chancellor, MIT
Video View presentation on MIT TechTV.
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8:35-8:45am Introduction and Overview
Richard Larson and Kent Larson, MIT; William Rouse, Stevens Institute of Technology
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8:45-9:00am NSF Perspective on Service Innovation: The Need for Strong Academic Partnerships with Industry and Government
Grace Wang, Deputy Assistant Director of the Directorate for Engineering, NSF
Video View presentation on MIT TechTV.
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9:00-9:15am Overview of Partnerships for Innovation: Building Innovation Capacity Solicitation
Sara Nerlove and Alexandra Medina-Borja, NSF
Presentation slides Workshop Slides: Partnerships for Innovation: Building Innovation Capacity PFI: BIC –“Smart” Service Systems– (powerpoint slides)
Video View presentation on MIT TechTV.
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9:15-10:15am Ingredients for Successful Academic-Industry Partnerships
Chair: William Rouse, Stevens Institute of Technology
Panelists: James Spohrer, IBM; Joseph Sussman, MIT; Daniel Siewiorek, Carnegie Mellon University; Patrick Harker, University of Delaware
Presentation slides Harker Paper: Corporations on Campus: University of Delaware and Syracuse University Work Together with JPMorgan Chase in a Model of Industry-Academic Collaboration Designed to Live Up to Its Full Potential
Presentation slides Siewiorek Talk Outline: Models of Industrial Relation
Presentation slides Joseph Sussman Workshop Slides: Smarter Service Systems Panel: Ingredients for Successful Academic-Industry Partnerships (PDF file)
Presentation slides Siewiorek Workshop Slides: Models of Industrial Relations (powerpoint slides)
Video View presentation on MIT TechTV.
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10:15-10:30am Break
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10:30-11:30am Industry and Government Perspectives
Chair: James Spohrer, IBM
Panelists: J. W. (Hans) Hofstraat, Philips Research; Heather Woodward-Hagg, National Veterans Engineering Resource Center (VERC); Tetsuro Takahashi, Fujitsu"Heather Woodward-Hagg Heather
Presentation slides Hans Hofstraat Workshop Slides: Smart Healthcare Delivery IT Enabling the Health Continuum (PDF file)
Presentation slides Woodward-Hagg Workshop Slides: Smart Service Delivery Systems to support Systems of Care within VHA (PDF file)
Video View presentation on MIT TechTV.
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11:30am-12:15pm Q&A Session
Video View presentation on MIT TechTV.
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12:15-2:00pm Lunch and Poster Session with 2014 NSF Grantees
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2:00-3:15pm Imagining the Future and the Role of Human-Centered Design in Smart Service Systems
Chair: Paul Maglio, University of California, Merced
Panelists: John Carroll, Penn State; Brian Scassellati, Yale University; Kent Larson, MIT
Presentation slides Carroll Paper: Co-production Scenarios for Mobile Time Banking
Presentation slides John Carroll Presentation Slides: The Co-Production Imperative (PDF file)
Presentation slides Workshop Slides: Imagining the Future and the Role of Human-Centered Design in Smart Service Systems (PDF file)
Video View presentation on MIT TechTV.
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3:15-3:45pm Break
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3:45-4:00pm Framing the Field of Smart Service Systems with Human Factors at Core
Richard Larson, MIT
Presentation slides Larson Workshop Slides: Framing the Field of Smart Service Systems with Human Factors at Core (powerpoint slides)
Video View presentation on MIT TechTV.
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4:00-4:15pm NSF Charge to Attendees
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4:15-5:30pm Transdisciplinary Team Formation and Initial Discussions
Mentored by Richard Larson and Kent Larson, MIT; William Rouse, Stevens Institute of Technology; James Spohrer, IBM
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6:00-7:00pm Cocktail Reception (Cash bar, posters available for browsing)
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7:00-9:00pm Dinner
After dinner speaker: Sanjay Sarma, MIT Office of Digital Learning
Video View presentation on MIT TechTV.
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