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Meeting Maker Support
Before Calling Support
The Meeting Maker support staff is available to help you with any questions regarding Meeting Maker. If a problem occurs with Meeting Maker, check the troubleshooting section of this appendix. You may be able to answer your question without the time and expense of a support call.
- Make sure your workstation conforms to the hardware and software requirements.
- Check for viruses. As a precaution, use a virus protection program on a regular basis.
When Calling Support
When calling Support, write down any error message associated with the problem, and call from near the computer where the problem occurred. In addition, have the following information handy to help the Support staff answer your question quickly:
- Computer models involved
- Meeting Maker version number
- Operating System version of server and user computer involved
- Any special hardware or network configurations that may affect the problem
- With Macintosh, any special control panels, chooser extensions, system extensions, or network extensions running on the computer.
- With Windows, any special network drivers or TSRs running on the computer.
Contact Meeting Maker Product Support using one of the methods below.
Telephone: (617) 374-1400
Hours: Mon.-Fri. 9:00 a.m. to 5:30 p.m., EST
Fax: (617) 374-1433World Wide Web: Meeting Maker tech notes are at support.on.com.
| ON Corporation http://www.on.com |
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