MBTA Ticket Vending Machine

Human-Use Experience Analysis

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The Experience

Today, I will be using the machine to buy fares for the subway. This is not my first time using these machines, but I don't use them very often, and find I always forget a lot about how to do it whenever I attempt to buy new fares.

To begin with, the machine doesn't look too friendly--very grey. Fortunately, it's very clear what I have to do given the Touch to Start text written boldly on the screen.

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Fano Razafindrakoto 2018