F-27 - Enter Credit Memo

Use this transaction to (1) reduce or write off a portion of a system-generated or manual invoice or (2) cancel a manual invoice. Note: Cancel system-generated invoices using VF11 - Cancel Billing Doc.

1. Get started (SAP menu path, fast path)
2. Enter customer credit memo: header data
3. Enter sponsor billing credit memo: add customer item
4. Enter sponsor billing credit memo: add G/L account item
5. Clear customer account

1. Get Started

• User menu path:
  

  Role ZSBM => Accounts Receivable=> Document Entry => F-27 - Credit memo

• SAP fast path: /nF-27

2. Enter customer credit memo: header data

1. Enter header data:

Document Date (Current Date)

Document Type (Use credit memo type S1)

Posting Date (Current date)

2. Begin first line item:
   

   Posting Key (11= Credit to customer)

   

   Account (customer number; see table below for range)

   Acct group	From	To	Size	Type of record
   SPOL	8000000000	8099999999	10	Letter of credit sponsors
   SPON	8100000000	8999999999	10	New sponsors (since 9/97)
   SPOX	9930000000	9949999999	10	Existing (pre-SAP) sponsors

3. or ENTER

3. Enter sponsor billing credit memo: add customer item

1. Enter customer line item:

   Amount (Amount to credit)

   Dunning Area (SR for sponsored research)

   Assignment (WBS element)

   Text (explanation of credit)

2. Begin second item:

   Posting Key (40=debit)

   
   

   Account (G/L account is 800600)

3. or ENTER

4. Enter sponsor billing credit memo: add G/L account item

1. Enter GL account line item:

   Amount (credit amount or asterisk [*] to balances previous entry)
   

   WBS element (enter 7-digit WBS element)

   Text (explanation of credit)

2. Click on for an overview of the line item transactions.
3. to Post

A message appears stating document no. (begins with "16") was posted.
Note: Press to override a warning, for example when the credit memo dollar amount is large.

5. Clear customer account

This step is optional. - If you clear the customer account now, you create an additional "clearing document" (no. begins with "10"), which may be confusing to the customer.

• Clear the credit memo using F-32 - Clear Customer Account

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