F-22 - Issue Customer Refund

Credit balances existing on MIT's books for two consecutive months should be researched and refunded to customers, if appropriate. Refunds are accomplished through the following steps:

Step 1 - Request for payment form to Accounts Payable

Fill out a Request for Payment form for the refund amount, made payable to the customer; charged to account 10709.

Step 2 - Enter invoice into SAP

F-22 - Enter an invoice into SAP for the customer and refund amount (to eliminate the customer's credit balance on SAP).

For the second invoice line item (post key = 50), use G/L acct 422172 and internal order 1070900.

Step 3 - Clear the customer account

Use F-32 - Clear Customer Account to clear the invoice and credit balance from the customer account.