ENG 2/17     METHODS FOR MANAGING CUSTOMER NEEDS

Read:     Sub section from Potential Failure Mode and Effects Analysis (FMEA). Automotive Industry Action Group.

              Hauser, J. R., and Clausing, D. "The House of Quality," Harvard Business Review May June 1998.

              Yu, J., Gonzalez-Zugasti, J. P. and Otto, K. N., "Product Architecture definition based upon customer demands" Proceedings of the 1998 DEC: 1998 ASME Design Theory and  Methodology Conference, September 13-16 Atlanta GA.

In class exercise:

• Perform a FMEA for one aspect of your design.

Discussion topics

• What are the benefits and shortcomings of the existing methods.
• Types of customer needs and management tools
• requirement flowdown
• failure identification methods
• how is the customer demand mett by the product architecture?

Download notes

FORD FMEA presentation

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