New to DHL SmartShip?

DHL is MIT's partner vendor for shipping services.

DHL SmartShip users may compare costs of various shipping options, create and print air bills, and schedule pick-ups.

Important Notes Before You Begin Using SmartShip

• Web Browsers
  • The DHL SmartShip site requires MIT certificates.
  • The DHL SmartShip site currently does not work with Safari. DHL expects to support Safari later this year. In the meantime, MacOSX users can use Mozilla Firefox.
  • The DHL SmartShip site utilizes pop-up windows. You must turn off your browser's pop-up blocker or add "mit.loopone.com" to your browser's list of allowed sites. More information>>
• Hazardous Material Shipments
  • It is not possible to process hazardous material shipments through the SmartShip site at this time. However, DHL can accept hazardous shipments. To create an airbill for hazardous shipments, you must register and prepare your shipping order via DHL Web Shipping.
• No paper airbill forms as of July 1, 2006
  • As of July 1, 2006, DHL paper airbill forms will not be accepted except in emergency situations. DHL SmartShip eliminates the use of paper airbill forms by creating an airbill online that can be printed and attached to your shipment. This airbill contains a bar code, which is scanned by DHL. The scanning eliminates data-entry errors and ensures proper tracking of the shipment.
• Personal Shipments
  • It is not possible to process personal shipments with payment by credit card through the SmartShip site at this time. For personal shipments through DHL, you must register and prepare your shipping order via DHL Web Shipping.

Additional Tips for Using DHL SmartShip

Contacts

DHL Account Team

Lydia Johnson
617-268-6559 ext. 2213
lydia.johnson@dhl.com

MIT Procurement Team

Glenn Curtis
617-253-3820
gcurtis@mit.edu

Please send your comments, suggestions, and questions to computing-help@mit.edu.

MIT ECAT is restricted to MIT internal use.